Luxury Brand Ambassador - Full Time (Arabic Speaking) Selfridges w1

HOUSE OF CREED; Greater London; On-site; GBP 26,000 - 38,000; Full time

Benefits offered by this job

32 days leave

Monthly commission

Birthday leave

Product discount

Clothing allowance

Pension scheme

Career progression

Length of service rewards

Job summary

House of Creed in London is seeking a Luxury Brand Ambassador for our Creed counter at Selfridges W1. The ideal candidate is fluent in Arabic and English, with a passion for luxury retail and a proven ability to drive sales through storytelling.

You will deliver exceptional customer experiences, develop product knowledge, and maintain premium visual presentation while meeting and exceeding sales targets. Weekend and holiday flexibility is required.

Qualifications

• Excellent communication and interpersonal skills.
• Experience in luxury retail or a similar customer-facing role.
• Ability to meet and exceed sales targets.
• Flexibility to work weekends and holidays as needed.
• Passion for fragrance or beauty products is a plus.

Responsibilities

• Product Knowledge: Develop a deep understanding of Creed fragrances, ingredients, and heritage to engage customers and drive sales.
• Sales Excellence: Meet and exceed sales targets through proactive customer engagement and storytelling of product features and benefits.
• Customer Service: Deliver exceptional customer service to create memorable experiences and foster brand loyalty.
• Visual Presentation: Maintain premium visual merchandising to reflect the luxury of the brand.

Skills

Communication

Luxury retail

Sales targets

Fast-paced environment

Weekend availability

Job description

About the House of Creed

Founded in 1760, The House of Creed has cultivated the art of fine craftsmanship across seven generations, shaping a distinctive vision of Haute Perfumery where British tailoring meets French savoir-faire. Guided by its Art of Millésime, the finest ingredients are hand-weighted and aged in its ateliers near the Château de Fontainebleau, France. Through these meticulous steps, the House preserves and reinvents its heritage of savoir-faire, crafting timeless fragrances as a seal of elegance.

About the role

We are seeking for a Luxury Brand Ambassador for our Creed counter in Selfridges W1. Ideal candidates have fluency in Arabic and English is a requirement to support and engage with a diverse client base. A passion for luxury, the drive to make a difference and the desire to shape the future of our business. This is a full-time role 5 days, 37.5 hours per week.

Purpose of the role

As a Luxury Brand Ambassador for the House of Creed, you play a pivotal role in upholding the brand's prestige and delivering an unparalleled customer experience. Your primary objective is to share knowledge and passion about our brand and products, drive sales, and maintain the highest standards of customer service.

Key responsibilities

• Product Knowledge:
  • Develop a deep understanding of our brand, including fragrances, ingredients, and heritage, to effectively engage customers and drive sales.
• Sales Excellence:
  • Meet and exceed sales targets through proactive customer engagement and effective storytelling of product features and benefits.
• Customer Service:
  • Deliver exceptional customer service to create memorable experiences and foster brand loyalty.
• Visual Presentation:
  • Ensure our retail space reflects the luxury of our brand through impeccable visual merchandising standards.

Skills/Experiences desired

• Exceptional communication and interpersonal skills.
• Proven experience in luxury retail or a similar customer-facing role.
• Passion for the luxury brand and a commitment to delivering an exceptional customer experience.
• Goal-oriented with a track record of meeting and exceeding sales targets.
• Ability to work effectively in a fast-paced environment.
• Flexibility to work weekends and holidays as needed.
• Passion for fragrance or beauty products is a plus.

Why the House of Creed?

Luxury Redefined: We do not just sell fragrances; we offer an unparalleled luxury experience that goes beyond expectations.

Innovation: Be part of a team that thrives on pushing boundaries and creating scents that resonate with a diverse audience.

Diversity and Inclusion: We celebrate differences and believe that a diverse team fosters creativity and innovation.

Career Development: Whether you are in a retail role or part of the head office team, there are plentiful opportunities for professional development and career growth.

Job Applicant Privacy Policy

Please note that by applying to this opportunity you consent to the personal data you provide to us to be processed and retained by The House of Creed. Your details will be kept on our Internal ATS (Applicant Tracking System) for as long as is necessary for the purposes of recruitment, which may include your details being shared with the hiring manager(s).

The House of Creed is an equal opportunity employer, and we encourage candidates from all backgrounds to apply.

We very much value your interest in our company. Due to a high level of applications, we regret to only be able to contact candidates we feel are best suited for this role. Thank you for your understanding.

This role is based in Selfridges W1.

Benefits

• 32 days paid annual leave (pro rata for part time employees)
• Monthly competitive commission structure
• Extra day off for your birthday
• Product allocation with discounted rate
• Clothing allowance
• Contribution into company pension
• Career progression & Training
• Length of service rewards