Luxury Aftersales Administrator – Elevate Client Experience

The Watches of Switzerland Group; Chelmsford; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Holiday Purchase Scheme

24/7 Employee Assistance Programme

24/7 Virtual GP service

Share Save Scheme

Enjoy your Birthday Off

Free Wellbeing Tools

Generous Discount Scheme

Enhanced Maternity Pay

Job summary

Goldsmiths, part of the Watches of Switzerland Group, is seeking an Aftersales Administrator to own day-to-day operations within the Aftersales department, acting as a key liaison between clients, showroom teams and brand partners to ensure a seamless, elevated client experience.

You will manage core administrative responsibilities while supporting the showroom in delivering best-in-class aftercare and upholding our commitment to exceptional service standards.

Qualifications

• Exceptional communication and interpersonal skills.
• Experience within hospitality or luxury retail.
• Ability to build rapport and long-lasting relationships with clients.
• A great understanding of what an exceptional client experience looks like.
• Experience of working within a high performing team.
• Excellent organisational skills.

Skills

clear communication

hospitality experience

client rapport

exceptional client experience

team player

organizational skills

Job description

Goldsmiths, part of the Watches of Switzerland Group, is seeking an Aftersales Administrator to own day-to-day operations within the Aftersales department, acting as a key liaison between clients, showroom teams and brand partners to ensure a seamless, elevated client experience.

You will manage core administrative responsibilities while supporting the showroom in delivering best-in-class aftercare and upholding our commitment to exceptional service standards.