Luxury Aftercare Specialist - Client Experience

WATCHES OF SWITZERLAND; Greater London; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Holiday Purchase Scheme

Employee Assistance Programme

Virtual GP service

Share Save Scheme

Birthday Off

Wellbeing Tools

Discount Scheme

Maternity Pay

Job summary

Watches of Switzerland in London is seeking an Aftersales Consultant who values organisation and client service. You will handle repairs, order parts, and explain service warranties, working closely with workshops to ensure timely Aftercare.

You will build lasting relationships with clients, share product knowledge, and contribute to a premium luxury experience in-store. Join a team that rewards accuracy, initiative, and a genuine passion for fine watches.

Qualifications

• Excellent organisational skills and attention to detail.
• Passion for delivering exceptional client experience.
• Willingness to learn retail and product knowledge.
• Flexible team player with willingness to go the extra mile.

Responsibilities

• Take in repairs, order parts, and explain service warranties.
• Work closely with internal and external workshops to complete Aftercare orders.
• Provide an exceptional client experience in Aftersales.

Skills

Highly organized

Strong communicator

Client service

Willing to learn

Team player

Fine watches interest

Job description

Watches of Switzerland in London is seeking an Aftersales Consultant who values organisation and client service. You will handle repairs, order parts, and explain service warranties, working closely with workshops to ensure timely Aftercare.

You will build lasting relationships with clients, share product knowledge, and contribute to a premium luxury experience in-store. Join a team that rewards accuracy, initiative, and a genuine passion for fine watches.