Lux Spa & Wellness Concierge – Guest Experience Lead

Mandarin Oriental; Greater London; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

Career progression opportunities

Complimentary hotel nights

Discounted stays

Employee discounts with retailers

50% discount on F&B & Spa

Life insurance benefits

Company pension plan

Job summary

Mandarin Oriental Hyde Park seeks a Fitness and Wellness Concierge for its Spa & Wellness team. The role involves coordinating the Fitness & Wellness centre, ensuring cleanliness, and assisting guests with professionalism. Candidates should possess experience in a luxury environment and a passion for service.

This position offers flexible shifts, growth opportunities, and numerous benefits, including discounted stays and complimentary nights.

Qualifications

• Experience in a luxury Spa environment or reception.
• Passion for service and exceeding guest expectations.
• Strong understanding of systems and IT technology.

Responsibilities

• Coordinate usage of the Fitness & Wellness centre.
• Maintain cleanliness of facilities as per standards.
• Greet and assist guests professionally.

Skills

Guest service orientation

Communication skills

Teamwork

IT literacy

Job description

Mandarin Oriental Hyde Park seeks a Fitness and Wellness Concierge for its Spa & Wellness team. The role involves coordinating the Fitness & Wellness centre, ensuring cleanliness, and assisting guests with professionalism. Candidates should possess experience in a luxury environment and a passion for service.

This position offers flexible shifts, growth opportunities, and numerous benefits, including discounted stays and complimentary nights.