Luggage Porter- Casual Role

TN United Kingdom; United Kingdom; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player invites you to join as a Luggage Porter, where you'll create memorable experiences for guests aboard a luxury train. This role demands a passion for service excellence and storytelling in travel. You'll be instrumental in ensuring guests feel welcomed and their luggage is handled efficiently, all while maintaining high standards of courtesy and professionalism. This is an exciting opportunity to develop your skills in a supportive environment that values kindness and personal growth. If you thrive in a dynamic setting and are eager to contribute to unforgettable journeys, this position is perfect for you.

Benefits

Shift Patterns for Work-Life Balance

Competitive Hourly Rate

Qualifications

• Experience in a similar role within luxury hospitality is advantageous.
• Exceptional communication and organizational skills are required.

Responsibilities

• Greet guests warmly and assist with luggage handling.
• Deliver exceptional customer service and maintain professionalism.
• Coordinate luggage collection and ensure timely transfers.

Skills

Customer Service

Communication Skills

Organizational Skills

Time Management

Problem Solving

Job description

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EU work permit required:

Yes

Job Reference:

c86c1ecf0fce

Job Views:

75

Posted:

11.04.2025

Expiry Date:

26.05.2025

Job Description:

As a Luggage Porter at Royal Scotsman, A Belmond Train, you are part of a team that creates a welcoming environment for guests. In this role, you will help facilitate guests' arrival and departure by working closely with the Guest Service Manager to ensure the smooth handling of guest luggage. This is an exciting opportunity for a dynamic individual with a passion for excellence and storytelling in travel, a strong cultural awareness and an unswerving approach to maintaining standards. If you're looking to develop your skills and be part of a legacy of luxury, this is your moment.

Primary Responsibilities Include:

• Ensuring all guests and customers are greeted warmly upon arrival.
• Maintaining a high level of integrity, courtesy and professionalism at all times in dealing with guests, employees and outside contacts.
• Delivering exceptional customer service when greeting and welcoming all guests and escorting them to chauffeurs and departure platforms.
• Coordinating luggage collection and transfer operations, including manual handling, ensuring that all bags are properly tagged and that guests' luggage is placed in cabins as quickly as possible.
• Keeping management well informed of all guest concerns and complaints, and taking action where needed.

Requirements:

• Experience in a similar role, preferably within the luxury hospitality industry, is an advantage.
• Exceptional communication, organisational and time-management skills.
• Ability to follow instructions and work independently when required.
• Personable approach, genuine personality and generous spirit.
• Experience in resolving customer issues/complaints.

What We Offer:

At Royal Scotsman, we pride ourselves on fostering a culture built on kindness, active listening, and genuine connections with our colleagues and guests. We offer a comprehensive range of compensation, perks and benefits including:

• Shift Patterns are available in advance for excellent work-life balance.
• Competitive hourly rate.

We strive to create an environment where our employees can thrive both personally and professionally. With a commitment to your ongoing development, you'll have the opportunity to learn and grow alongside some of the most talented individuals in the industry. Join us and be part of creating unforgettable moments for our guests, communities, and each other.

This is your moment. Apply today!

About Us:

Royal Scotsman, a Belmond Train, Scotland, rekindles the romance of travel on Highland escapes for up to 40 passengers. Interiors marry Edwardian elegance with country-house comfort. Guests dine on succulent Scottish fare, admire breathtaking scenery from the Observation Car and unwind in the onboard Dior Spa. Two- to seven-night itineraries, departing from Edinburgh, feature private visits to castles and distilleries.

With our vast offerings, the opportunities to craft a unique career here are endless. Join us and achieve the truly exceptional.

The Belmond & LVMH Family:

Royal Scotsman is proud to be part of LVMH and the Belmond global collection of iconic hotels, trains and river cruises, all creating exceptional experiences worldwide. When you join one of our properties, you join a global family of history-rich hotels and breathtaking destinations, where our employees are at the heart of the Belmond experience.