Luggage Porter

The Ned; London; On-site; GBP 28,000 - 35,000; Full time

Job summary

Join a vibrant team as a Luggage Porter in a stunning venue that prides itself on exceptional hospitality. As the first point of contact for guests, your warm personality and ability to create memorable experiences will shine. This role offers a dynamic work environment, competitive pay, and numerous perks that enhance your career and well-being. Be part of a diverse and inclusive team that values your contributions and supports your growth. If you have a passion for hospitality and enjoy making others feel welcome, this is the perfect opportunity for you!

Benefits

Complimentary meals

Learning and development programmes

Exclusive rates for stays and dining

Wellbeing and health benefits

Birthday off after a year

Paid volunteer day

Refer a friend scheme

Regular social events

Employee assistance programme

Reward and recognition initiatives

Qualifications

• Bright personality with a passion for hospitality.
• Ability to build rapport with guests quickly.

Responsibilities

• Welcome guests and assist with their bags.
• Build rapport and tailor service to guest preferences.

Skills

Outstanding hospitality

Rapport building

Calm demeanor

Job description

As Luggage Porter you will be one of the first smiling faces that our guests see as they approach The Ned. You're there to make people feel welcomed, maintain a calm and inviting environment, and set the tone ready for an amazing experience.

Do you want to join one of the best places to work in hospitality?

What’s the role?

Luggage Porter

About the Ned

The Ned and Ned’s Club are a global collection of hotels, clubs, spas, and restaurants for like-minded individuals to meet, work and have a good time.

The Ned launched in 2017 in the heart of the City, in the former Midland Bank headquarters. The Ned City of London houses Ned’s Club - a private members’ space, gym and rooftop - alongside a full floor of events spaces, a public spa, ten restaurants and bars and 250 hotel bedrooms.

As part of the concierge team you will:

• Welcome arriving guests to our gorgeous grade I listed building
• With a particular focus on arriving Hotel guests, you will welcome them at the Front Office desk right after they’ve checked in, chaperone and help with their bags
• Help departing guests with their bags, escorting them from their room to the Front Office desk
• Build rapport with guests, learning their names and preferences so you can tailor your service to provide the hospitality experiences that The Ned is known for
• Shifts vary between an 0700 start and midnight

What you can bring to the role:

• As the smiling face that greets every member and guest to our venue, you’ll have a bright personality and genuine warmth, with a passion for outstanding hospitality
• First impressions and rapport building are what this role is all about, so you’ll be the kind of person everyone feels better after even a brief interaction with
• This can be a high-pressure role, so a calm demeanour and ability to defuse situations and turn them into a positive is extremely valuable

What can The Ned give you?

• Estimated yearly pay of £28,704 - £13.80 per hour including service
• Complimentary meals in our friendly team restaurant, Neddy’s including monthly payday breakfast
• Exciting learning and development programmes to help progress your career
• Exclusive rates at The Ned for staying and eating for you, your family and friends
• Wellbeing and health benefits, including Reward Gateway and Wagestream, with access to gym, shopping, and cinema discounts
• Your birthday off after a year of service and more holiday after five years
• Paid volunteer day
• Refer a friend scheme
• Regular social events, including an annual pool party
• Employee assistance programme – 24/7 advice and support
• Reward and recognition initiatives

At The Ned, we don't just celebrate our diversity, we challenge ourselves to do even better. The Ned is committed to being the best place to work, and ensuring that we have a leading diversity, equity and inclusion programme is central to making that vision a reality.

Please let us know of any specific needs you may have during your interview.

All candidates must be eligible to live and work in the UK to be considered for this role.

Apply today and join us as a Luggage Porter

#lovethened