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Loyalty Manager

Thebodyshop

London

On-site

GBP 40,000 - 60,000

Full time

Yesterday

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Job summary

The Body Shop is seeking a Loyalty Manager to oversee the Love Your Body Club activities, focusing on promotions, marketing campaigns, and KPIs. This mid-senior level role requires strong organizational skills and project management experience, contributing to the brand's commitment to ethical beauty.

Benefits

6% non-contributory pension plan

23 days holiday

50% staff discount

Access to product sample sales

Access to Perks at Work

LOVE money for wellbeing

Qualifications

Strong organizational skills required.
Experience in project management is essential.
Attention to detail and commercial awareness needed.

Responsibilities

Manage all Love Your Body Club related activities.
Support Senior CRM & Loyalty Manager with revenue targets.
Deliver promotional plans and maintain training materials.

Skills

Organizational skills

Project management

Attention to detail

Commercial awareness

Customer focused

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The Body Shop

The Body Shop has been here since 1976 and were not going anywhere. Its an exciting time to join us as were under new ownership and recruiting for some fantastic opportunities in our gorgeous new Head Office in Brighton.

Were looking for fellow pioneers of ethical beauty who are keen to drive our business in the UK and around the world. If that sounds like you, wed love you to join us as we embark on our next chapter.

The Body Shop is committed to generating positive economic, social and environmental impact. Were fighting for what we believe in now more than ever. No holding back. Breaking the mould has always come naturally to us, and we need someone whos not afraid to mix things up.

Your role in a nutshell

We are recruiting for an experienced Loyalty Manager.

The successful candidate will manage all Love Your Body Club related activities including delivery of promotions, marketing campaign and communications, and to support the Senior CRM & Loyalty Manager in the delivery of the re-launch of the programme. Responsible for delivering commercial KPIs focused on increased member revenue, engagement value and retention.

More About The Role

Support the Senior CRM & Loyalty manager in delivering against Loyalty programme revenue targets

Deliver LYBC promotional plans (events, discounts, product promotions, sampling campaigns etc),

Project manage delivery of those promotional plans through supporting teams CRM, Digital Marketing, E-Commerce

Work with colleagues in marketing teams to produce and deliver promotional material for LYBC activations emails, SMSs, social media, e-commerce digital content, and retail merchandising.

Work with Retail teams to maintain a curriculum of training materials to support the delivery of the LYBC programme

Programme and to maintain awareness of new developments and initiatives.

Compile and share appropriate reporting on performance of LYBC programme with team and wider stakeholders.

Support the Senior CRM & Loyalty manager in the role out of the current loyalty programme to the new technology platform, and build the strategy to optimise and relaunch the programme.

What We Look For

Strong organisational skills

Manages complexity & stakeholders

Seeks accountability

Attention to detail

Commercial awareness and customer focused.

Project management

Ability to take initiative, ownership and accountability

Results focused, with a test & learn mindset

Benefits

Want to join the team at The Body Shop? Then please apply today!

As well as a competitive salary, here are just a few of the rewards that you can look forward to if you join us: a 6% non-contributory pension plan, 23 days holiday, 50% staff discount and access to product sample sales, access to Perks at Work, our online shopping channel with exclusive deals & discounts, as well as LOVE money to spend on your wellbeing and personal development.

Seniority level

Seniority level
Mid-Senior level

Employment type

Employment type
Full-time

Job function

Job function
Marketing
Industries
Marketing Services

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