Lounge Host: Elite Guest Experience Pro

Swissport; Belfast City District; On-site; GBP 15,000 - 22,000; Full time

Benefits offered by this job

Free parking at work

Free meals during shifts

Pension scheme with employee support

Job summary

Swissport is hiring a Lounge Services Agent at George Best Belfast City Airport. You will work 37.5 hours weekly, Monday through Sunday, with shift work and a pay of £13.49 per hour, including a shift allowance for late-night hours.

As part of the Aspire Executive Lounges, you will ensure guests have a warm welcome, smooth check-in, and a re-energising experience while maintaining high standards of hygiene and service across food, beverage, and lounge areas.

Qualifications

• Background in hospitality or customer services with high levels of customer interaction.
• Excellent communication skills, written and verbal.
• Good numerical skills with a keen eye for detail.
• Computer literate, including using payment machines and Microsoft office.
• Ability to work as part of a team or be self-motivated to complete tasks.
• Ability to follow processes and adapt when required.
• Additional languages desirable.
• Flexible to work shifts covering 0330–2100, 7 days a week.

Responsibilities

• Provide a warm and friendly welcome and efficient check-in.
• Answer questions and direct guests to lounge areas.
• Manage capacity at peak times to maximise throughput.
• Bid farewell to guests to encourage return visits.
• Work as a team to ensure food and beverage offerings are well presented.

Skills

Excellent communication

Customer service

Team work

Numerical skills

Computer literacy

Flexible to shifts

Additional languages desirable

Education

Background in hospitality or customer services

Tools

Payment machines

Microsoft Office

Job description

Swissport is hiring a Lounge Services Agent at George Best Belfast City Airport. You will work 37.5 hours weekly, Monday through Sunday, with shift work and a pay of £13.49 per hour, including a shift allowance for late-night hours.

As part of the Aspire Executive Lounges, you will ensure guests have a warm welcome, smooth check-in, and a re-energising experience while maintaining high standards of hygiene and service across food, beverage, and lounge areas.