Lottery Administrator

Trinity Hospice & Palliative Care Services; Bispham; On-site; GBP 21,000 - 32,000; Full time

Benefits offered by this job

38 days annual leave

Free onsite parking

Subsidised onsite canteen

Training and development opportunities

Employee wellbeing support

Pension scheme

Job summary

Trinity Hospice & Palliative Care Services is seeking a Lottery Administrator to manage memberships, payments, and supporter records for our weekly hospice lottery. This role focuses on accurate data, customer service, and coordinating with fundraising and finance teams from our office, with some home working options.

You’ll handle memberships, Direct Debits, and queries, while ensuring high data quality and supporting lottery growth and volunteer training.

Qualifications

• Organised and highly accurate data handling.

Responsibilities

• Manage day-to-day administration of the weekly hospice lottery.

Skills

Organised

Data handling

Database management

Communication

Teamwork

Tools

CRM software

Database software

Job description

Location: Trinity Hospice - Office Based with some opportunity for home working

Status: Permanent

Hours: 37 Hours (part time or condensed hours considered)

At Trinity Hospice and Brian House Children’s Hospice, our weekly lottery is one of our most important fundraising income streams, generating vital income that helps us provide specialist care and support to patients and families across Blackpool, Fylde and Wyre.

We’re looking for an organised and customer-focused Lottery Administrator to join our Fundraising Team and play a key role in ensuring our lottery runs smoothly, accurately and efficiently.

This is a fantastic opportunity for someone who enjoys administration, working with data and building positive relationships with supporters. You’ll be the person behind the scenes making sure memberships, payments, records and lottery draws are managed accurately, while providing excellent service to the people whose support makes our work possible.

What you’ll be doing

• Managing the day-to-day administration of our weekly hospice lottery
• Processing memberships, Direct Debits, payments and supporter records
• Responding to enquiries by telephone, email and post
• Maintaining accurate database records and ensuring data quality
• Working closely with colleagues in fundraising and finance to reconcile income
• Supporting lottery growth and retention initiatives
• Assisting with raffle super draws and fundraising projects
• Helping deliver an outstanding experience for our supporters
• Supporting and training volunteers involved in lottery activity

About you

You don’t necessarily need previous lottery or fundraising experience. We’re more interested in finding someone who:

• Is organised and highly accurate
• Enjoys working with databases and computer systems
• Has experience of administration and handling data
• Can manage competing priorities and deadlines
• Communicates confidently and professionally
• Works well both independently and as part of a team
• Takes pride in delivering a great service
• Wants their work to have a positive impact on the local community

This role could suit someone from a background in:

• Office administration
• Membership administration
• Database or CRM administration
• Accounts support
• Call handling or contact centre work
• Charity, supporter care or donor services roles

Why join Trinity Hospice?

At Trinity Hospice, every role helps us make a difference. We support around 8,000 people each year, providing compassionate care to patients and families across our local community.

In return, we offer:

• 38 days annual leave (including Bank Holidays)
• Free onsite parking
• Subsidised onsite canteen
• Access to training and development opportunities
• Employee wellbeing support
• Pension scheme options

Be part of something meaningful

Every lottery player helps fund care, comfort and support for local people living with life-limiting illness. As our Lottery Administrator, you’ll play a vital role in ensuring their support makes the greatest possible impact.

Join Team Trinity and help us continue delivering compassionate care across the Fylde Coast.

For an informal discussion, contact: Vicki Costigan, Database & Donor Care Manager, on 01253 952562 or [e-mail]

95% of patients would recommend our services