Loss Prevention & Profit Protection Lead – Multi‑Site

Hillier Nurseries Ltd; Ampfield; On-site; GBP 52,000 - 64,000; Full time

Benefits offered by this job

Competitive salary

Car allowance

Online Learning Hub

Employee discount 20%

Restaurant discount 50% on shift

31 days annual leave

Free on-site parking

Enhanced Employee Assistance Programme

Exclusive retail discounts + cashback

Company Christmas gifts

Garden access

Job summary

Hillier Nurseries Ltd is seeking a Profit Protection Manager to safeguard profit across 22 garden centres. You will analyse shrinkage, stock loss and compliance, implement loss reduction plans and lead audits and controls.

The role is hands-on with regular travel to centres to coach teams, investigate issues and roll out new tools and routines. Strong retail experience, excellent data interpretation and communication across functions are essential.

Qualifications

• Experience in loss prevention, risk or compliance in multi-site retail.
• Analytical with ability to identify root causes.
• Strong communication across functions.
• Willingness to travel to all Hillier sites.
• Proven experience managing stock, shrinkage and cash handling.

Responsibilities

• Analyse shrinkage, stock loss and variance data to identify trends and high-risk areas.
• Develop and implement loss reduction plans with Area Managers.
• Visit centres to review stock integrity, cash controls, refunds and discounting.
• Ensure centres follow routines for stock handling, deliveries, write-offs and waste.
• Lead investigations into stock loss, cash discrepancies or breaches of procedures.
• Own the retail compliance framework and conduct regular audits with action plans.
• Escalate non-compliance where necessary.
• Monitor risk indicators including refunds, discounts, voids, stock adjustments and cash variances.
• Collaborate with Health & Safety, HR, IT, Buying, Merchandising and Finance to keep processes robust.
• Maintain documentation, SOPs and audit tools.
• Support rollout of systems that strengthen controls (stock on hand, replenishment, H&S digitisation).
• Coach Centre Managers and teams on safe checks, cash handling and loss prevention.
• Support centres during peak trading, stock takes and seasonal changeovers.
• Ensure retail risk is considered early in project design.
• Produce reports for Retail Director on shrinkage, compliance and risk trends.

Skills

Retail leadership

Stock integrity

Data analysis

Communication

Excel proficiency

Tools

Excel

Job description

Hillier Nurseries Ltd is seeking a Profit Protection Manager to safeguard profit across 22 garden centres. You will analyse shrinkage, stock loss and compliance, implement loss reduction plans and lead audits and controls.

The role is hands-on with regular travel to centres to coach teams, investigate issues and roll out new tools and routines. Strong retail experience, excellent data interpretation and communication across functions are essential.