Loss Prevention Partner

John Lewis Partnership; Newcastle upon Tyne; On-site; GBP 22,000 - 30,000; Full time

Job summary

Join a forward-thinking company as a Loss Prevention Partner, where you will play a crucial role in safeguarding profits and ensuring a secure environment for both customers and fellow team members. This role involves investigating shrinkage trends, deterring theft, and providing support to your colleagues. With a commitment to fostering a diverse and respectful workplace, this position offers the opportunity to make a meaningful impact while enjoying the benefits of flexible working arrangements. If you are detail-oriented and possess strong communication skills, this is the perfect opportunity for you.

Qualifications

• Excellent communication skills and confidence in conflict resolution.
• Ability to analyze trends related to profit loss.

Responsibilities

• Investigate shrinkage trends and report key themes.
• Patrol shop floor and monitor CCTV for suspicious behavior.

Skills

Verbal Communication

Conflict Resolution

Attention to Detail

Customer Service

Job description

About the role

As a Loss Prevention Partner (LPP) in our Profit Protection team, you'll contribute to the efficiency and profitability of the shop where you are based and be an integral part of the team. Your responsibilities will include investigating trends and reporting on key themes regarding shrinkage to protect our profits. You will patrol the shop floor to deter potential theft, monitor CCTV for signs of suspicious behaviour, and protect your fellow Partners and customers.

Note: You must be 18 years or older to work in this role.

You’ll work on a rota basis, which includes evenings and weekends, with a variety of shifts.

Key Responsibilities

As a Loss Prevention Partner, your daily responsibilities will include:

1. Being a point of contact for branch Profit Protection issues and escalating as required.
2. Mitigating the risk of malicious harm to Partners and Customers.
3. Managing shrinkage performance within budget and risk appetite.
4. Addressing all aspects of shrinkage, including external and internal dishonesty, procedural failure, and administrative error.
5. Supporting and coaching fellow Partners on shrinkage minimisation and procedural compliance.
6. De-escalating conflict situations professionally and, if necessary, detaining or banning individuals committing offences in our shops.
7. Supporting investigations as required.

Essential skills/experience

• Excellent verbal and written communication skills.
• Confidence in resolving conflict.
• Great attention to detail, with the ability to spot trends and signs of profit loss.
• Good customer service and relationship-building skills.

Desirable skills/experience

• Previous experience in a loss prevention role and customer-facing environment is beneficial but not essential, as full training will be provided.

About The Partnership

We’re the largest employee-owned business in the UK, home to our cherished brands John Lewis and Waitrose. We’re committed to building a happier world and fostering a sense of ownership among our Partners. We focus on retail excellence, innovation, and diversification, ensuring we offer value, quality, and service.

As Partners, we share ownership and responsibility for our success, working together with kindness and respect, embracing diversity, and creating an environment where everyone can thrive.

Important points to note:

• Some roles may require pre-employment vetting, including DBS checks, which will be communicated during recruitment.
• Applicants are encouraged to apply promptly, as vacancies may close early due to high interest.
• We support flexible working arrangements to promote work-life balance, including flexible hours, job sharing, or shorter contracts. Discuss these options with the hiring manager during your interview.