Loss Prevention Partner

TN United Kingdom; Leicester; On-site; GBP 24,000 - 32,000; Full time

Job summary

Join a forward-thinking company as a Loss Prevention Partner, where your role will be pivotal in protecting assets and ensuring a safe environment for customers and staff. This position involves actively patrolling the shop floor, monitoring for suspicious behavior, and supporting your team in raising awareness about shrinkage issues. With comprehensive training provided, you'll be equipped to handle conflicts professionally and contribute to the efficiency of the Profit Protection team. Enjoy a competitive salary, generous holiday allowance, and a supportive workplace culture that values diversity and inclusion.

Benefits

22 days holiday (up to 30 based on service)

Extensive training plan

Equipment provided

Partner discounts

Pension scheme

Qualifications

• Must be over 18 and undergo DBS checks.
• Full training provided regardless of experience.

Responsibilities

• Mitigate risks of harm to partners and customers.
• Investigate shrinkage trends and report key themes.

Skills

Strong communication skills

Attention to detail

Good customer service skills

Job description

Job Summary:

Loss Prevention Partners protect Partners, customers, and secure assets through efficient risk management and effective communication within their designated shops. This includes preventing loss or damage to stock, loss of cash, and non-compliance with processes.

Job Description:

Note: Due to working regulations, applicants must be 18 years or over to apply.

What will you be doing?

You will be a member of the Profit Protection team, contributing to the efficiency and profitability of John Lewis.

• Mitigating risks of malicious harm to Partners and Customers;
• Managing shrinkage performance within budget and risk appetite.

You will investigate trends, report on key themes, and thoroughly investigate shrinkage to protect profits. Responsibilities include patrolling the shop floor to deter theft and monitoring CCTV for suspicious behavior.

The role covers all aspects of shrinkage, including external and internal dishonesty, procedural failures, and administrative errors.

You should be confident and reassuring to de-escalate conflicts professionally and support and coach fellow Partners to raise awareness of shrinkage issues.

This role requires working on a rota basis, including evenings and weekends.

Training:

Full and comprehensive training will be provided, regardless of prior experience.

Minimum Requirements:

• Strong communication skills.
• Attention to detail and accuracy.
• Good customer service skills.

Desirable Skills and Experience:

• Previous loss prevention experience.
• Experience in a customer-facing environment.

Benefits:

• 22 days holiday (up to 30 days based on service).
• Extensive training plan.
• Equipment provided.
• Partner discounts and pension scheme.

Additional Information:

Applicants must be over 18 and will undergo DBS checks, reference checks, and financial probity screening. Early application is advised due to high volume.

Salary: £24,400 - £32,000 annually.

Hours: 37.5 hours/week, varied shifts including evenings and weekends.

Job Level: Partnership Level 9.

At John Lewis Partnership, we embrace diversity and encourage you to be yourself.