Loss Prevention Assistant

Fenwick Limited; Kingston upon Thames; On-site; GBP 20,000 - 25,000; Full time

Benefits offered by this job

25% Colleague Discount

28 days annual leave

Birthday day off

Holiday Purchase Scheme

Lifeworks support

Pension scheme

Job summary

Fenwick Limited in Kingston upon Thames is seeking a Loss Prevention Assistant to join the Store Operations team. This role is crucial for mitigating stock loss while delivering exceptional customer service. Candidates should have previous experience in loss prevention and hold an SIA licence.

The role offers a competitive salary and numerous benefits, including 28 days of annual leave, colleague discounts, and a supportive working environment aimed at exceeding customer expectations.

Qualifications

• Proven track record in a Loss Prevention role in a similar business.
• Health and safety/manual working awareness.
• Sound knowledge of compliance and managing issues.

Responsibilities

• Mitigate stock loss as part of the security team.
• Provide expert customer service in a customer-facing role.
• Adapt and thrive in daily challenges of the business.

Skills

Loss Prevention experience

Health and safety awareness

Compliance knowledge

Communication skills

SIA Licence Holder

Job description

We have an exciting opportunity for a Loss Prevention Assistant to join the Store Operations team, within Fenwick Kingston!

Please note we are currently recruiting for 1x 40 hours per week contract

We offer a competitive salary and benefits package including:

• 25% Colleague Discount (across most areas)
• 28 days annual leave increasing by 1 day each year to a maximum of 33 days (pro-rata for part-time colleagues)
• Birthday day - 1 additional day off in the month of your birthday
• Holiday Purchase Scheme option to buy up to 5 days annual leave
• Lifeworks - offers support in a wide range of areas, from student life to retirement, debt management or advice on saving as well as support for mental health
• Perks - is a great way to get discounts, exclusive deals, and cashback on a range of products and leisure activities
• Pension scheme

About the role

As Loss Prevention Assistant, you will be an integral part of our security team to make it your mission to mitigate stock loss. This role is customer facing and you will represent our store giving expert customer service whilst working sensitively and being approachable to all visitors.

We expect you to be dynamic and proactive in your approach and to be able to thrive off the daily challenges our business encounters.

About the candidate

We look for warm and welcoming people, who are adaptable, courageous, innovative, and goal-orientated to join us on our exciting journey. As well as these key characteristics, this role also requires some specific skills and experience to succeed.

• A proven track record in a Loss Prevention role in a similar business – essential.
• Health and safety / manual working awareness – essential.
• Sound knowledge of compliance and managing issues around this.
• Excellent communication skills.
• SIA Licence Holder

About Fenwick

Opening our first store in 1882, Fenwick is rich with heritage and history as the UK’s largest family‑owned department store group. We are on an exciting journey, transforming the business to exceed our customers' expectations, and we are always on the lookout for talent to join us.

We have 8 stores across the UK, differing in size and offering, specific to their local community. We are fortunate enough to say 4 of our stores also house our functional teams, allowing for a truly collaborative approach.