Loss Adjuster - Major Loss

Aviva plc; England; Remote; GBP 70,000 - 90,000; Full time

Benefits offered by this job

Company Car

8% Bonus

Generous pension up to 14%

29 days holiday + bank holidays

Private Medical Benefit

Discount on Aviva products up to 40%

Matching Share Plan

Save As You Earn

Parental and carer’s leave

Cycle to work

Paid volunteering days

Wellbeing support

Job summary

Aviva plc is seeking a Major Loss Field Adjuster in the South of England to manage high-value domestic property claims end-to-end. You will meet customers on-site, apply expert judgement, and drive cost-effective resolutions with empathy and professionalism.

The role offers competitive salary, up to 8% bonus, and a comprehensive benefits package, including pension, company car, private medical benefit, and flexible rewards. Applicants from Kent and Brighton welcome.

Qualifications

• High-Value Claims experience with claims around £100,000 preferred, £50,000+ considered.
• Cert CII or CILA required for professional growth; Dip CII is a plus but not mandatory.
• Strong understanding of insurance principles, subrogation, underwriting practices, and ABI report writing.

Responsibilities

• Manage high-value domestic property claims from instruction through to completion.
• Deliver exceptional customer outcomes and cost-effective resolutions.
• Field-based role; meet customers face-to-face and guide them through the process.

Skills

High-Value claims experience

Professional growth

Technical insurance knowledge

Subrogation and ABI report writing

Customer focus

Education

Cert CII or CILA

Job description

Domestic Major Loss Adjuster

Competitive Salary, as per Market Standards, up to 8% bonus, plus generous pension, company car and other benefits.

Location: South of England

Are you ready for your next career step to join the UK’s number one insurer? Aviva’s Major Loss Team is undertaking a huge period of growth. If you’re someone with field-based loss adjusting experience and you have a proven track record of handling high-value, complex domestic claims with empathy and technical precision, we want to hear from you!

A bit about the job:

As a Major Loss Field Adjuster, you will manage high-value domestic property claims from instruction through to completion, delivering exceptional customer outcomes and cost-effective resolutions. This is a field-based role, meeting customers face-to-face and guiding them through what can often be a stressful period with confidence, empathy and expertise. We are recruiting across the South of England, with key coverage areas including Kent and Brighton, and are keen to hear from experienced candidates based anywhere within the region. Offering the freedom and trust to manage your claims cradle to grave, you'll play a key role in delivering Aviva's promise of being “With you today, for a better tomorrow.”

Skills and experience we’re looking for:

• High-Value Claims Experience: Ideally, you have experience with claims around £100,000, but we’re happy to consider those with experience over £50,000.
• Professional Growth:A minimum qualification of Cert CII or CILA is required, and if you’re aiming for Dip CII, that’s fantastic! But don’t worry, it’s not a must.
• Technical Know-How: Your deep understanding of insurance principles, subrogation, underwriting practices, and ABI report writing will be highly valued.
• Building Practices Insight: Knowledge of building practices and regulations for property reinstatements and tendering processes is a big plus.
• Customer Focus: You have a proven track record of managing claims from cradle to grave, always keeping customer satisfaction at the forefront.

Whatyou’llget for this role:

Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too.And one of the ways we live up to that promise is by investing in you.We have so much to offer when it comes to being an Aviva colleague.

• Salary competitive (depending on location, skills, experience, and qualifications)
• Company Car

• Bonus opportunity – 8 % of annual salary Actual amount depends on your performance and Aviva’s.

• Generouspensionscheme - Aviva will contribute up to 14%, depending on what you put in.

• 29 daysholidayplus bank holidays, and you can choose to buy or sell up to 5 days

• Aviva-funded Private Medical Benefitto help you get expert support when you need it

• Make your money go further - Up to 40%discount on Aviva products, and other retailer discounts

• Up to £1,200 of free Aviva shares per year through ourMatching Share Planand share in the success of Aviva with ourSave As You Earnscheme

• Brilliantlysupportive policiesincluding parental and carer’s leave

• Flexible benefitsto suit you, includingsustainability optionssuch as cycle to work

• Make a difference, be part of our Aviva Communitiesand use your 3paid volunteering days to help others

• We take yourwellbeingseriously with lots of support and tools

Aviva is for everyone:

We’reinclusive andwelcome everyone– we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if youdon’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.