Loss Adjuster - Major Loss

Aviva plc; Scotland; Remote; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Company Car

8% Bonus

Generous Pension

Private Medical Benefit

Discounts on Aviva products

Job summary

Aviva plc in Scotland seeks a Major Loss Field Adjuster to manage high-value domestic property claims end-to-end, meeting customers face-to-face and guiding them through challenging times with professionalism.

This field-based role requires experience with large claims, subrogation knowledge, and a customer-first approach, delivering accurate, cost-effective resolutions in partnership with Aviva's Major Loss Team.

Qualifications

• Experience handling high-value domestic property claims.
• Cert CII or CILA qualification required; Dip CII encouraged.
• Strong understanding of insurance principles and subrogation.
• Knowledge of building practices for property reinstatements and tendering.

Responsibilities

• Manage high-value domestic property claims from instruction to completion.
• Meet customers face-to-face and guide them through the process.
• Deliver cost-effective resolutions in line with Aviva policies.

Skills

High-Value Claims

Field Adjuster

Customer Service

Insurance Knowledge

Education

Cert CII or CILA

Dip CII (nice to have)

Tools

ABI report writing

Subrogation knowledge

Tendering processes

Job description

Domestic Major Loss Adjuster

Competitive Salary, as per Market Standards, up to 8% bonus, plus generous pension, company car and other benefits.

Location: Scotland

Are you ready for your next career step to join the UK’s number one insurer? Aviva’s Major Loss Team is undertaking a huge period of growth. If you’re someone with field-based loss adjusting experience and you have a proven track record of handling high-value, complex domestic claims with empathy and technical precision, we want to hear from you!

A bit about the job:

As a Major Loss Field Adjuster, you will manage high-value domestic property claims from instruction through to completion, delivering exceptional customer outcomes and cost-effective resolutions. This is a field-based role, meeting customers face-to-face and guiding them through what can often be a stressful period with confidence, empathy and expertise. We are recruiting across Scotland and are keen to hear from experienced candidates based anywhere within the country. Offering the freedom and trust to manage your claims cradle to grave, you'll play a key role in delivering Aviva's promise of being "With you today, for a better tomorrow."

Skills and experience we’re looking for:

• High-Value Claims Experience: Ideally, you have experience with claims around £100,000, but we’re happy to consider those with experience over £50,000.
• Professional Growth:A minimum qualification of Cert CII or CILA is required, and if you’re aiming for Dip CII, that’s fantastic! But don’t worry, it’s not a must.
• Technical Know-How: Your deep understanding of insurance principles, subrogation, underwriting practices, and ABI report writing will be highly valued.
• Building Practices Insight: Knowledge of building practices and regulations for property reinstatements and tendering processes is a big plus.
• Customer Focus: You have a proven track record of managing claims from cradle to grave, always keeping customer satisfaction at the forefront.

Whatyou’llget for this role:

Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too.And one of the ways we live up to that promise is by investing in you.We have so much to offer when it comes to being an Aviva colleague.

• Salary competitive (depending on location, skills, experience, and qualifications)
• Company Car
• Bonus opportunity – 8 % of annual salary Actual amount depends on your performance and Aviva’s.
• Generouspensionscheme - Aviva will contribute up to 14%, depending on what you put in.
• 29 daysholidayplus bank holidays, and you can choose to buy or sell up to 5 days
• Aviva-funded Private Medical Benefitto help you get expert support when you need it
• Make your money go further - Up to 40%discount on Aviva products, and other retailer discounts
• Up to £1,200 of free Aviva shares per year through ourMatching Share Planand share in the success of Aviva with ourSave As You Earnscheme
• Brilliantlysupportive policiesincluding parental and carer’s leave
• Flexible benefitsto suit you, includingsustainability optionssuch as cycle to work
• Make a difference, be part of our Aviva Communities and use your 3paid volunteering days to help others
• We take yourwellbeingseriously with lots of support and tools

Aviva is for everyone:

We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.