Loss Adjuster - Field Based - Casualty Insurance

Massenhove Recruitment Limited; Lancashire; Remote; GBP 38,000 - 56,000; Full time

Benefits offered by this job

25 days annual leave

Rewards platform discounts

Job summary

Casualty Field Loss Adjuster role based in the North West, home-based. You will investigate and manage casualty liability claims from instruction to resolution, liaising with insurers, policyholders and brokers while maintaining reserves and client satisfaction.

The successful candidate will bring casualty or liability claims experience, strong investigative and communication skills, and the motivation to gain professional qualifications with ongoing training and development.

Qualifications

• Experience in casualty, liability claims or claims investigation.
• Strong investigative and analytical skills.
• Excellent written and verbal communication.
• Ability to manage a varied caseload and prioritise workloads.
• Professional and proactive approach to clients and stakeholders.
• Negotiation and problem-solving skills.

Responsibilities

• Liaise with insurers, policyholders, brokers and other parties.
• Investigate liability claims through field visits and desk work.
• Gather and assess evidence and supporting documentation.
• Prepare reports with liability commentary and strategy.
• Determine action for effective resolution.
• Defend or negotiate settlements within authority.
• Maintain professional communication and progress claims.
• Manage cases per client requirements and procedures.
• Maintain reserves and review regularly.
• Keep up to date with technical developments and training.

Skills

Casualty claims experience

Investigative skills

Communication skills

Caseload management

Negotiation

Problem-solving

Job description

Casualty Field Loss Adjuster - North West

Location: Home Based - North West England

Role: Full-Time

If you are an experienced Casualty or Liability Loss Adjuster looking for your next career move, I would be keen to hear from you.

My client are seeking an experienced Casualty Field Loss Adjuster to join a growing and successful Casualty team, handling a varied caseload of liability claims across the North West of England.

This is an excellent opportunity for an ambitious Liability Loss Adjuster or experienced claims investigator looking for a fresh challenge within a supportive environment that offers ongoing training, development and professional qualifications.

The successful candidate will be responsible for investigating and managing casualty claims from initial instruction through to resolution, ensuring cases are handled efficiently, professionally and in line with client requirements.

Key Responsibilities

• Liaise with insurers, policyholders, brokers and other relevant parties throughout the claims process.
• Investigate allocated liability claims, both through field visits and desk-based enquiries.
• Gather, assess and compile relevant evidence and supporting documentation.
• Prepare preliminary reports, providing clear commentary on policy indemnity, legal liability, quantum and appropriate claims strategy.
• Determine the most appropriate course of action to achieve an effective resolution.
• Defend or negotiate settlements where appropriate, working within agreed authority limits.
• Maintain professional communication with all parties, proactively progressing claims towards conclusion.
• Manage cases in accordance with client requirements, service standards and documented procedures.
• Maintain accurate and appropriate reserves, ensuring regular reviews are undertaken.
• Keep up to date with relevant technical and industry developments, undertaking training and professional development as required.

About You

We are interested in hearing from candidates who have experience in casualty claims, liability adjusting or claims investigation and are looking to develop their career further.

You will ideally demonstrate:

• Experience within casualty, liability claims or claims investigation.
• Strong investigative and analytical skills, with the ability to assess evidence and establish liability.
• Excellent written and verbal communication skills.
• The ability to manage a varied caseload and prioritise workloads effectively.
• A professional and proactive approach to dealing with clients and stakeholders.
• Good negotiation and problem-solving skills.
• Ambition and a willingness to develop technical knowledge and expertise.

The Opportunity

• Home-based position covering the North West of England.
• Varied and interesting casualty claims caseload.
• Ongoing training, development and support.
• Opportunities to gain professional qualifications.
• 25 days' annual leave, increasing with service, with the option to purchase up to five additional days.
• Access to a reward platform offering discounts at over 800 retailers.

Along with our client, we are committed to a diverse workforce and as such recruit from a wide available pool of talent, with the hiring, assessment and selection process being fair, free from bias and one which ensures the right person is selected for the job, based on merit. We treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances.

A copy of our D&I policy can be made available upon request.