Longevity Concierge & Patient Experience Lead

RGIT Australia; Greater London; On-site; GBP 16,000 - 19,000; Part time

Benefits offered by this job

Salary progression

Sales commission

Tip pool

Training credit

Annual leave + bank holidays

Job summary

Get A Drip is a leading UK longevity and preventative health provider offering IV therapies, diagnostics, and a digital platform. As Longevity Coordinator you will guide patients from first contact to treatment, combining care with product knowledge and ethical sales to support access to treatments, memberships and packages.

You will drive a personalised service, ensuring a positive patient experience while contributing to retention and growth in a fast-paced, purpose-driven environment.

Qualifications

• Experience in a customer/patient-facing role (hospitality, retail, beauty, wellness or healthcare).
• Proven track record of achieving sales targets.
• Highly organised with attention to detail and ability to manage multiple patient interactions.

Responsibilities

• Welcoming patients, ensuring a smooth patient journey and consultation process.
• Support patients to complete pre-treatment questionnaires and record relevant medical observations.
• Promote diagnostics, treatment packages, add-ons and membership options.
• Manage day-to-day clinic operations including bookings, payments, opening and closing and stock management.
• Work towards individual and group KPIs.

Skills

Customer-facing

Sales targets

Organised

Longevity obsessed

Job description

Get A Drip is a leading UK longevity and preventative health provider offering IV therapies, diagnostics, and a digital platform. As Longevity Coordinator you will guide patients from first contact to treatment, combining care with product knowledge and ethical sales to support access to treatments, memberships and packages.

You will drive a personalised service, ensuring a positive patient experience while contributing to retention and growth in a fast-paced, purpose-driven environment.