London - Restaurant Manager

Ivy Restaurants Ltd; Greater London; On-site; GBP 30,000 - 42,000; Full time

Benefits offered by this job

50% staff discount

Career development and training

Apprenticeships

Extra holiday allowance

Gift voucher on career anniversaries

Staff recognition programs

Retail, health & entertainment retail/

Job summary

Harry's is seeking a confident Restaurant Manager to lead our front-of-house team with warmth and professionalism. You will drive service standards, staff development, and guest satisfaction across our popular UK restaurant brand.

With a focus on teamwork and high performance, you will analyse feedback, manage guest requests, and foster a learning culture. This role offers opportunities for progression within a dynamic hospitality group.

Qualifications

• Minimum 2 years of experience in restaurant management.
• Experience overseeing front-of-house teams and service standards.
• Excellent English communication and guest interaction skills.
• Ability to lead under pressure and maintain high service levels.

Responsibilities

• Lead friendly, courteous, professional service to the highest standards.
• Build and maintain an efficient front-of-house team aligned with business goals.
• Develop a learning culture where staff feel valued and rewarded.
• Manage employees with consistent feedback and appraisals.
• Ensure guest requests and queries are addressed promptly and effectively.
• Analyse feedback reports and implement improvements across the team.

Skills

Team leadership

Customer service

Communication

Guest experience

Front of house operations

Job description

Drawing inspiration from mid-century Italian elegance, Harry's beckons you to experience its warm ambience, where rustic charm seamlessly blends with culinary excellence amid rich, dark wood accents and the heartfelt spirit of traditional Italian hospitality. Our establishments are sanctuaries of Italian culture, creating an inviting atmosphere that transports guests to the very heart of Italy.

We’re searching for a confident Restaurant Manager.

This is a great opportunity to join a dynamic and supportive team in one of the UK’s most-loved restaurant brands.

Benefits & rewards:

• Competitive Industry pay (based on hourly pay & Tronc)
• Additionally, all managers receive an element of variable tronc
• 50% staff discount for you and up to 3 friends when you dine in our restaurants.
• Celebrate career anniversaries, with a gift voucher to dine in our restaurants.
• Career Development and Training, including Apprenticeships.
• Extra holiday allowance for length of service, up to 5 extra days after 5 years.
• Access to discounts on 100s of retailers, health, entertainment, travel & more.

Key elements of your role as Restaurant Manager:

• To provide friendly, courteous, and professional service at all times to the highest standards, leading by example.
• To build and maintain an efficient team of employees, driving the team towards the objectives of the business.
• To develop a learning culture and to ensure that all team members feel valued and rewarded.
• To manage all employees in line with the agreed skills and standards, giving regular feedback and appraisals
• To ensure all guest requests and queries are responded to promptly and effectively.
• Analyse Mystery Diner reports and communicate them back to your team, finding ways to improve and learn.

About you:

• You have 2 years + experience in this position
• You have the experience and skills to oversee and support a team of managers, as well as the entire front of house operation.
• You love to wow guests with exceptional service, and you can cope well under pressure during a busy service.
• You have excellent English language skills

About us:

Our shared CARING values help create an environment where we are happy, and engaged and we care for ourselves, our colleagues, our guests, and we celebrate our individualities and differences.