London - Head Waiter

Ivy Restaurants Ltd; Greater London; Hybrid; GBP 17,000 - 22,000; Part time

Benefits offered by this job

Competitive hourly pay

Management Career Development Program

Extra holiday allowance (up to 5 extra

Gift vouchers for anniversaries

50% staff discount for you and up to 3

Refer a Friend Bonus

Discounts on retailers/health/travel

Job summary

The Ivy Collection is seeking a Head Waiter to join our team. You will lead a section during service, take orders, and ensure a high standard of guest service. You will direct and support a team of Commis Waiters and maintain welfare, safety and development within your team.

We expect at least 1+ years in this role, with a solution-focused approach and the ability to thrive under pressure. This is a great opportunity to join a renowned hospitality brand and develop your career within a dynamic

Qualifications

• Experience in a waiter/lead role, delivering service excellence.
• Ability to direct and motivate a team of junior waiting staff.

Responsibilities

• Control a section during service and take food orders.
• Serve guests with professional bill service.
• Direct and motivate a team of Commis Waiters; monitor welfare and safety.

Skills

Customer service

Team leadership

Under pressure

Job description

Welcome to The Ivy Collection, we embody timeless elegance and vibrant hospitality in every guest experience. Our iconic restaurants, situated across the UK and beyond, are celebrated for exceptional food, outstanding service, and the creation of unforgettable moments.

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We’re searching for a dynamic Head Waiter to join our team and become part of something special.

Benefits & Rewards:

• Competitive Industry pay (Hourly + Tronc)
• A Management Career Development Program, which includes online and practical assessments.
• Extra holiday allowance for length of service, up to 5 extra days after 5 years.
• 50% staff discount for you and up to 3 friends when you dine in our restaurants.
• Celebrate career anniversaries with a gift voucher to dine in our restaurants.
• Refer and Friend Bonus
• Access to discounts on 100s of retailers, health, entertainment, travel & more
• Guaranteed 20 hours minimum contract

Key elements of your role as Head Waiter will involve controlling a section during service, taking food orders, serving guests and providing a professional bill service. Responsible for directing and motivating a team of Commis Waiters, you will also take an active interest in your team’s welfare, safety, and professional development.

About you: You have at least 1+ years’ experience in this role and are solution-driven, working well under pressure. You pride yourself on your professional approach to service excellence and you are a real team player.

The Ivy Collection is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

About us: Our shared CARING values help create an environment where we are happy, and engaged and we care for ourselves, our colleagues, our guests, and we celebrate our individualities and differences.