London Front Desk & Visitor Access Officer

Ward Security; Greater London; Hybride; GBP 18 000 - 26 000; Plein temps

Avantages offerts par ce poste

ReWard Benefits Platform

Employee Assistance Programme

Life Assurance

Company Pension Scheme

Cycle to Work Scheme

Employee Referral Scheme

Training and Career Development

Résumé du poste

Ward Security is seeking an experienced Reception Officer to deliver a professional front-of-house service in a prestigious Central London office. You will be the first point of contact for visitors and contractors, ensuring a warm welcome and smooth operations.

The role requires excellent communication, smart appearance and the ability to maintain security awareness in a busy environment. SIA DS badge and reception experience are desirable; training provided.

Qualifications

• Experience in reception/front-of-house or customer service.
• Excellent communication and professional telephone manner.
• Friendly, approachable and well-presented personality.
• Strong organisational skills and attention to detail.

Responsabilités

• Front-of-House: welcome visitors and provide a friendly, professional service.
• Visitor management: registration, ID checks and notifying contacts of arrivals.
• Access control: ensure only authorised individuals enter designated areas.
• Enquiries: respond in person, by phone and email with clear information.
• Communication: liaise with building management and security teams.
• Record keeping: maintain visitor logs and appointment details.
• Security awareness: monitor activities and report concerns promptly.
• Reception standards: keep area clean, professional and welcoming.
• Problem solving: address enquiries and escalate when needed.
• Teamwork: support site operations with colleagues.

Connaissances

SIA DS Badge

Reception experience

Customer service

Communication

Interpersonal skills

Description du poste

Ward Security is seeking an experienced Reception Officer to deliver a professional front-of-house service in a prestigious Central London office. You will be the first point of contact for visitors and contractors, ensuring a warm welcome and smooth operations.

The role requires excellent communication, smart appearance and the ability to maintain security awareness in a busy environment. SIA DS badge and reception experience are desirable; training provided.