London AV Fleet Ops & Vendor Lead

freenow; Greater London; On-site; GBP 70,000 - 110,000; Full time

Benefits offered by this job

Flexible work

LinkedIn Learning

Sabbatical leave

WeRoad partnership

Birthday & holidays off

EU work policy

Mobility Credit

Employee assistance

Local benefits

Job summary

Freenow by Lyft in London is seeking a Manager, AV Fleet Services to own fleet management execution and the vendor ecosystem, aligning depot operations with external partners. You will design processes, manage budgets, and drive performance across cost, quality, and uptime.

You will define vendor strategies, negotiate MSAs/SOWs, and lead quarterly reviews, while building scalable workflows and ensuring data integrity across fleet systems. Travel as needed.

Qualifications

• 4+ years in fleet operations, fleet services, or automotive service or repair management.
• Proven experience sourcing, negotiating, and managing service partnerships in a fleet context.
• Familiarity with vehicle repair, service, and maintenance processes; APD experience preferred.
• Experience building workflows, SOPs, and standards from scratch; translate vendor requirements into depot processes.
• Comfort tracking fleet costs, building cost models, and reporting on metrics; proficient with Google Sheets and fleet systems.

Responsibilities

• Design and build the London vendor architecture across repair, service, maintenance, recovery, and towing.
• Draft and negotiate MSAs and SOWs with Legal and Procurement support.
• Own quarterly business reviews, manage vendor scorecards, and drive corrective action.
• Document process flows for depot-vendor interactions and create playbooks for intake and return-to-service.
• Establish operational standards for depot and vendor workflows and drive continuous improvement.
• Own damage assessment protocols and repair authorization workflows; interface on high-cost repairs.
• Own the London fleet services budget and track labor, parts, tooling, and vendor spend.
• Maintain repair records and vehicle history; ensure data integrity across systems.
• Analyze cost trends across vendors; report performance metrics to leadership.
• Serve as the primary interface between the depot team and external vendors; manage escalations.
• Partner with Europe leadership on strategic vendor decisions and cross-market standardization.

Job description

Freenow by Lyft in London is seeking a Manager, AV Fleet Services to own fleet management execution and the vendor ecosystem, aligning depot operations with external partners. You will design processes, manage budgets, and drive performance across cost, quality, and uptime.

You will define vendor strategies, negotiate MSAs/SOWs, and lead quarterly reviews, while building scalable workflows and ensuring data integrity across fleet systems. Travel as needed.