AV Fleet Services Manager

Intelligent Apps GmbH; Greater London; Hybrid; GBP 65,000 - 95,000; Full time

Benefits offered by this job

Flexible working arrangements

LinkedIn Learning

Sabbatical & special leave policies

WeRoad partnership

Birthday, 24th + 31st December off

Short term EU work policy

Mobility Credit

Employee assistance program

Job summary

Freenow is seeking an experienced AV Fleet Services Manager in London to design and operate the vendor architecture for fleet repair, service, maintenance, recovery, and towing.

You will own sourcing, onboarding, and contract governance (MSAs/SOWs), manage vendor performance with quarterly reviews, and build depot-vendor workflows aligned with cross-market standards. Travel may be required.

Qualifications

• 4+ years in fleet operations, fleet services, or automotive service and repair management.
• Proven experience sourcing, negotiating, and managing service partnerships in a fleet or automotive context.
• Comfort with MSA and SOW development.
• Experience building operational workflows, SOPs, and standards from the ground up.
• Google Sheets proficiency; familiarity with fleet management systems and data visualization tools.
• Strong written and verbal communication skills.
• Willingness to Travel

Responsibilities

• Design and build the London vendor architecture across fleet repair, service, maintenance, recovery, and towing.
• Own sourcing, evaluation, and onboarding partners.
• Draft and negotiate MSAs and SOWs with support from Legal and Procurement.
• Protect labor rates, parts pricing, and SLA provisions in new agreements.
• Own quarterly business reviews and ongoing performance management.
• Escalate SLA misses, manage vendor scorecards, and drive corrective action when performance dips.
• Design and document process flows for how the depot team interacts with external vendors on repairs, service, and maintenance.
• Own the playbooks for vehicle intake, damage assessment, repair routing, and return-to-service.
• Establish operational standards for depot and vendor workflows that align with partner requirements.
• Continuously improve based on operational data.
• Own damage assessment protocols and repair authorization workflows.
• Interface with vendors on complex or high-cost repairs before approval.
• Own the London fleet services budget. Track and report on labor, parts, tooling, and vendor spend against targets.
• Maintain comprehensive repair records and vehicle history documentation.
• Analyze cost trends across vendors and repair categories. Identify optimization opportunities and report performance metrics to leadership.
• Serve as the primary interface between the London depot team and external vendors. Manage day-to-day vendor communications and operational escalations.
• Partner with the Sr. Fleet Manager, Europe on strategic vendor decisions and program-level priorities. Coordinate with Flexdrive US fleet services leadership on cross-market standardization.

Job description

## **YOUR DAILY ADVENTURES WILL INCLUDE:*** Design and build the London vendor architecture across fleet repair, service, maintenance, recovery, and towing. Decide what to insource vs. outsource, which partners to consolidate vs. diversify, and how the vendor mix evolves as the fleet scales. Own sourcing, evaluation, and onboarding.* Draft and negotiate MSAs and SOWs with support from Legal and Procurement. Protect labor rates, parts pricing, and SLA provisions in new agreements.* Own quarterly business reviews and ongoing performance management. Escalate SLA misses, manage vendor scorecards, and drive corrective action when performance dips.* Design and document process flows for how the depot team interacts with external vendors on repairs, service, and maintenance. Own the playbooks for vehicle intake, damage assessment, repair routing, and return-to-service.* Establish operational standards for depot and vendor workflows that align with partner requirements. Continuously improve based on operational data.* Own damage assessment protocols and repair authorization workflows. Interface with vendors on complex or high-cost repairs before approval.* Own the London fleet services budget. Track and report on labor, parts, tooling, and vendor spend against targets.* Maintain comprehensive repair records and vehicle history documentation. Ensure data integrity across fleet management systems.* Analyze cost trends across vendors and repair categories. Identify optimization opportunities and report performance metrics (cost per mile, cycle time, vehicle off-road) to leadership.* Serve as the primary interface between the London depot team and external vendors. Manage day-to-day vendor communications and operational escalations.* Partner with the Sr. Fleet Manager, Europe on strategic vendor decisions and program-level priorities. Coordinate with Flexdrive US fleet services leadership on cross-market standardization.## **TO BE SUCCESSFUL IN THIS ROLE:*** 4+ years in fleet operations, fleet services, or automotive service and repair management.* Proven experience sourcing, negotiating, and managing service partnerships in a fleet or automotive context. Comfort with MSA and SOW development.* Familiarity with vehicle repair, service, and maintenance processes. Experience assessing auto physical damage (APD) is strongly preferred.* Experience building operational workflows, SOPs, and standards from the ground up. Ability to translate vendor and partner requirements into executable depot processes.* Comfort tracking fleet costs, building cost models, and reporting on operational metrics. Google sheets proficiency; familiarity with fleet management systems and data visualization tools.* Strong written and verbal communication skills. Proven ability to prioritize competing demands across multiple vendor relationships and internal stakeholders.* You've built something from zero to scale before — a new market, function, or capability — and know how much of the work is deciding what to do when no playbook exists. Comfortable with ambiguity, making decisions without full information, and adjusting when the first plan is wrong.* Willingness to Travel**Bonus Points*** Experience with autonomous vehicle (AV) or electric vehicle (EV) fleet operations* Experience with UK or European fleet vendor networks* ASE, I-Car, or equivalent automotive service or collision certifications* Experience working across international or multi-market fleet programs## BENEFITS & PERKS IN A NUTSHELL:| | || --- | --- || * Flexible working arrangements | * LinkedIn Learning || * Sabbatical & special leave policies | * WeRoad partnership || * Birthday, 24th + 31st December off | * Short term EU work policy || * Mobility Credit | || * Employee assistance program | || || --- || **Plus more local benefits depending on your work location!** |## **DIVERSITY, EQUITY & INCLUSION:**Freenow is an equal opportunity employer and we consider qualified applicants regardless of race, religion, national origin, gender, gender identity, sexual orientation, disability or age. We want you to grow and evolve, bring your true self to work. ## **ABOUT Freenow:**Freenow by Lyft empowers smarter mobility decisions, helping people to move freely and cities to thrive. Through our multi-mobility app, we feature broad options for everyone across 9 European markets and over 180 cities. Millions of passengers can access services including taxis, private hire vehicles, carsharing, car rental, e-scooters, e-bikes, e-mopeds, and public transport within a single app.In July 2025 Freenow was acquired by Lyft, a global mobility platform, which connects riders and drivers for billions of rides across North America and Europe. Together, Freenow and Lyft are creating a more caring and connected world, with transportation for everyone. We are a global, diverse, highly motivated, and collaborative team that strives for excellence and likes to have fun. Ready for your next ride?VisitVisitVisitApply nowAV Fleet Services ManagerLondon, England, United Kingdom