Logistics Support Advisor

TN United Kingdom; Derby; On-site; GBP 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a Logistics Support Advisor to enhance its logistics operations. This role involves supporting the logistics function through detailed reporting and analysis, ensuring compliance, and identifying improvement areas. The ideal candidate will thrive in a dynamic environment, managing delivery issues while contributing to a team dedicated to operational excellence. With a competitive salary, generous holiday allowance, and various benefits, this is an exciting opportunity to be part of a forward-thinking company committed to quality and teamwork.

Benefits

33 Days Annual Holiday

Life Assurance

Pension Scheme

Onsite Free Secured Parking

Müller Rewards Discounts

Qualifications

• Experience in logistics or supply chain roles is preferred.
• Proficiency in generating reports and analyzing data.

Responsibilities

• Support logistics function through accurate reporting and analysis.
• Manage delivery issues and report on performance trends.

Skills

Data Analysis

Reporting

Logistics Management

Communication

Problem Solving

Education

High School Diploma

Bachelor's Degree in Logistics or Related Field

Tools

Microsoft Excel

Logistics Software

Job description

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Müller UK & Ireland is wholly owned by Unternehmensgruppe Theo Müller, employing over 31,000 people across Europe. In the UK, Müller develops, manufactures, and markets a wide range of branded and private label dairy products sourced from 1,300 British farmers. Müller ranks within the top 20 in The Grocer’s Top 100 list of Britain’s Biggest Brands and is a prominent presence on store shelves, with products purchased millions of times annually. Müller UK & Ireland comprises:

Müller Milk & Ingredients, aiming to be Britain’s leading private label dairy producer, offering fresh milk, cream, butter, and ingredients through a network of dairies and depots nationwide.

Müller Yogurt & Desserts, the UK's leading yogurt manufacturer, producing brands like Müller Corner, Müllerlight, Müller Bliss, Müller Rice, FRijj, and Müller Kefir Smoothie, along with chilled desserts under license from Mondelez International. It also supplies the private label yogurt market from a state-of-the-art facility.

We are recruiting in our Leeds Office for a Logistics Support Advisor.

The role's purpose is to support the logistics function through accurate reporting, trending analysis, process adherence, compliance management, and support for week closures and financial impacts.

Key Responsibilities:

• Consolidate daily site performance data, record, track, and analyze trends
• Manage and report delivery issues via team mailbox and calls
• Record and handle delivery failures and redeliveries
• Manage and process delivery charges and amendments
• Create and distribute daily and weekly reports
• Escalate non-adherence issues and report progress
• Identify and report improvement areas to relevant sites and monitor progress
• Report daily stock availability, shortages, and reasons by site
• Download weekly KPI reports
• Track vehicle live updates, delivery volumes, and timings
• Monitor vehicle fill rates and identify opportunities
• Coordinate with CSC on daily performance and adherence
• Ensure turnaround time compliance at manufacturing and delivery points
• Ensure weekly availability of comprehensive system data
• Record and manage customer complaints

Shift Patterns

• Rotating 5-day shifts over 7 days, including weekends and bank holidays
• Start and finish times vary between 7 AM and 6 PM
• Experience in claims, investigations, transport, or delivery roles preferred
• Background in FMCG logistics operations advantageous
• Proficiency in generating reports and analysis from multiple sources
• Knowledge of the dairy industry is a plus but not essential
• Ability to work towards KPI targets, stay organized, and detail-oriented
• Highly motivated, pragmatic, with high integrity and objectivity
• Tenacious, influential, curious, and eager to improve business processes
• Capable of producing meaningful insights from diverse data sources

Benefits include a competitive salary paid monthly, 33 days of annual holiday, bonus, life assurance, pension scheme, access to Müller Rewards discounts, onsite free secured parking, and a sense of achievement working as part of a team.