Logistics Operations Lead - Compliance & Team Growth

WHSmith Travel; Bentfield; On-site; GBP 60,000 - 85,000; Full time

Benefits offered by this job

Competitive salary

33 days holiday (including bankhols)

Employee Assistance Programme

Family Friendly Leave

Annual Bonus

Cycle to work scheme

Staff Discount Card for railway stores

Job summary

WHSmith is seeking a Logistics Operations Manager to lead our retail logistics and compliance, driving operational excellence and maintaining safe, high-standards across stores and distribution centres.

You will coach teams, build strong cross‑functional relationships with landlords, stores and support teams, run audits and risk assessments, and embed business standards through training and continuous improvement. A full understanding of Health & Safety and shrink reduction is essential.

Qualifications

• Proven experience working in retail operations or commercial management.
• Strong ability to build and manage cross-functional relationships.
• Knowledge of Health & Safety and food safety compliance.
• Experience conducting audits and risk assessments.
• Expertise in shrink minimisation strategies.
• Passion for coaching and developing team members to their potential.

Responsibilities

• Create a positive, inclusive, high-performing team culture through coaching and leadership.
• Improve skills and performance via training, best practice, and stakeholder relationships.
• Improve operations by identifying skills gaps, coaching, and strengthening compliance and risk management.
• Drive operational excellence by reducing shrink and maintaining safe store environments.
• Build relationships with landlords, support teams, and stores to hit business goals.
• Provide independent assurance through audits and verification processes.

Skills

Retail operations

Cross-functional relationships

Health & Safety

Food safety compliance

Audit & risk assessments

Coaching & development

Interpersonal skills

Driving licence

Job description

WHSmith is seeking a Logistics Operations Manager to lead our retail logistics and compliance, driving operational excellence and maintaining safe, high-standards across stores and distribution centres.

You will coach teams, build strong cross‑functional relationships with landlords, stores and support teams, run audits and risk assessments, and embed business standards through training and continuous improvement. A full understanding of Health & Safety and shrink reduction is essential.