Logistics & Customer Operations Executive

JR United Kingdom; London; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

A leading company in the UK seeks a proactive Logistics & Customer Operations Executive to manage backend operations, ensuring smooth order flow and customer satisfaction. This hybrid role in London offers a dynamic environment in a creative, nature-inspired brand and requires strong organizational skills and experience. The ideal candidate will thrive in a fast-paced D2C setting and be ready to support the company's growth.

Benefits

Dog-friendly office

Free seasonal plants

Flexible working environment

Creative, nature-inspired culture

Qualifications

• At least 2 years experience in a fast-paced D2C brand.
• Proficient in Shopify and Google Sheets.
• Full driving license is required.

Responsibilities

• Manage backend operations, ensuring smooth order flow.
• Collaborate with the Delivery & CS team on deliveries.
• Analyze sales and operations data for decision-making.

Skills

Organizational skills

Communication skills

Problem-solving mindset

Independence

Data analysis

Tools

Shopify

Google Sheets

Excel

Job description

Logistics & Customer Operations Executive

Location:

London, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Views:

4

Posted:

16.06.2025

Expiry Date:

31.07.2025

Job Description:

Role: Logistics & Customer Operations Executive

Duration & Location: 6 months | 2-3 days a week | London-based, North Acton. Hybrid work; must be able to drive. Office move planned to SW London in Oct.

We’re Window Fleur, the UK’s first ready-planted window box subscription brand. We’re seeking an organized, proactive, and positive team member to join as our new Logistics & Customer Operations Executive.

This role involves managing backend operations—ensuring smooth order flow, stock management, and customer satisfaction. You will collaborate closely with founders and freelance team members to support our growth.

Responsibilities include:

• Managing deliveries with our Delivery & CS team
• PO and stock management, updating records, liaising with suppliers
• Overseeing order fulfillment and seasonal box swaps
• Analyzing sales and operations data for decision-making
• Supporting inventory planning and forecasting

Requirements:

• At least 2 years experience in a fast-paced D2C brand
• Experience with Shopify
• Proficiency in Google Sheets / Excel
• Full driving license
• Proactive, solutions-oriented mindset
• Ability to work independently in a small team
• Excellent organizational and communication skills

Nice to have:

• Experience with CRM platforms (e.g., Klaviyo, Hubspot)
• Knowledge of inventory planning and margin tracking
• Experience in system and process development
• Basic understanding of VAT and invoicing

Perks:

• Dog-friendly office
• Free seasonal plants
• Flexible working environment
• Join a creative, nature-inspired, joyful brand

Application process: Send a 2-5 minute video introducing yourself and explaining why you’re suitable, along with your CV to [emailprotected]. Use subject line: "Logistics & Customer Operations Executive Application". Application deadline: 20.06.25.

We may extend the contract for the right candidate. Feel free to reach out with questions—we look forward to meeting you!