Logistics Coordinator

ME Global Inc; Norwich; On-site; GBP 26,000 - 34,000; Full time

Job summary

ME Global Inc in Norwich is seeking a Logistics Customer Service Coordinator to manage inbound/outbound shipments, order processing, and delivery scheduling while delivering excellent customer service across the order lifecycle.

You will coordinate with Sales, Operations, and external partners, use SAP and MS Office, and drive process improvements to ensure on-time deliveries and accurate shipping records.

Qualifications

• Bachelor's degree in Business, Supply Chain, Logistics, or related field, or equivalent experience.
• Experience in logistics, customer service, supply chain, order management, or sales support.
• Familiarity with shipping documentation, such as invoices, packing lists, and bills of lading.
• Knowledge of Incoterms and transport coordination concepts preferred.
• Experience with SAP and MS Office for reporting and order management.

Responsibilities

• Coordinate customer orders from entry to final delivery.
• Respond to inquiries and resolve logistics-related issues.
• Support international shipment coordination, tracking freight, customs clearance, and delivery arrangements.
• Monitor shipment status and communicate updates to customers and internal stakeholders.
• Schedule deliveries with customers, warehouses, and transport providers.
• Maintain shipping records and documentation.
• Collaborate with cross-functional teams to meet customer requirements.
• Utilize SAP and MS Office to manage orders, inventory, and reporting.
• Identify opportunities to improve logistics processes and customer service.

Skills

Customer service

Communication

Organizational skills

Attention to detail

Multitasking

Problem-solving

Education

Bachelor's degree in Business, Supply Chain, Logistics

Tools

SAP

Microsoft Excel

Microsoft Office

Job description

Description

Position Purpose

The Logistics Customer Service Coordinator is responsible for coordinating logistics operations while providing exceptional customer service throughout the order fulfillment process. This position manages inbound and outbound shipments, shipping documentation, warehouse coordination, order processing, delivery scheduling, and customer support to ensure products are delivered accurately, efficiently, and on time.

Working closely with internal departments, international manufacturing facilities, logistics providers, warehouses, and customers, this role serves as a key liaison throughout the supply chain. The Logistics Customer Service Coordinator maintains accurate records, supports continuous process improvements, and ensures a high level of service for internal and external customers.

Nature and Scope

This position requires strong organizational, communication, and problem-solving skills in a fast-paced environment. The Logistics Customer Service Coordinator must effectively prioritize multiple tasks while maintaining accuracy and responsiveness.

The role works collaboratively with Sales, Operations, Supply Chain, Purchasing, Engineering, Finance, Customer Service, and external logistics partners across multiple regions. Excellent customer service, attention to detail, adaptability, and a sense of urgency are essential.

Principal Responsibilities

• Coordinate customer orders from order entry through final delivery.
• Respond to customer inquiries and resolve logistics-related issues.
• Support international shipment coordination by tracking freight movement, customs clearance status, and final delivery arrangements.
• Monitor shipment status and proactively communicate updates, delays, and potential delivery impacts to customers and internal stakeholders.
• Schedule deliveries with customers, warehouses, and transportation providers.
• Maintain accurate shipping records and supporting documentation.
• Collaborate with Sales, Operations, Technical Services, Supply Chain, and Administrative teams to ensure customer requirements are met.
• Utilize ERP systems, such as SAP, Microsoft Office applications, and other business systems to manage orders, shipping information, inventory, and reporting.
• Identify opportunities to improve logistics processes and customer service efficiency.
• Support additional logistics and customer service initiatives as assigned.

Qualifications

• Bachelor's degree in Business, Supply Chain, Logistics, or a related field preferred, or an equivalent combination of education and experience.
• Previous experience in logistics, customer service, supply chain, order management, or sales support.
• Familiarity with shipping documentation, such as commercial invoices, packing lists, and bills of lading, and the roles of freight forwarders and customs brokers.
• Basic knowledge of Incoterms and how shipping terms affect transportation responsibilities, costs, and delivery coordination preferred.
• Experience working in a fast-paced environment with multiple priorities and deadlines.
• Proficiency with ERP systems, preferably SAP, Microsoft Excel, and Microsoft Office applications.
• Strong organizational skills and exceptional attention to detail.
• Excellent written, verbal, and interpersonal communication skills.
• Ability to build effective working relationships with customers, vendors, and cross-functional teams in a multicultural environment.
• Demonstrated commitment to outstanding customer service and continuous improvement.