Customer Service Coordinator (Logistics SaaS)

JR United Kingdom; Manchester; Remote; GBP 25,000 - 35,000; Full time

Job summary

A leading logistics marketplace company is seeking a Customer Service Coordinator based in the UK. This role involves managing inbound queries and proactively engaging with logistics service providers to enhance user experience and ensure smooth operations on their SaaS platform. The ideal candidate has a background in logistics customer support, is a proactive communicator, and is comfortable in a fast-paced environment. Attractive benefits include a competitive salary, equipment allowance, and professional development budget.

Benefits

Home-office set-up allowance

Budget for professional training

Career development opportunities

Qualifications

• 2+ years' B2B customer support experience in logistics or SaaS.
• Strong written and verbal English.
• Familiar with CRM tools.

Responsibilities

• Respond to inbound queries via multiple communication channels.
• Guide LSPs through onboarding and improve service profiles.
• Maintain detailed records of all interactions in HubSpot.

Skills

Customer support

Communication

Proactive

Data analysis

CRM tools

Tools

HubSpot Service Hub

Slack

Job description

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Customer Service Coordinator (Logistics SaaS), manchester

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Client:

FLOX - Logistics Marketplace

Location:

manchester, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

2

Posted:

10.06.2025

Expiry Date:

25.07.2025

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Job Description:

About FLOX

FLOX is a Logistics Marketplace, an aggregator SaaS platform that brokers relationships between logistics service providers and shippers, vendors and brands worldwide. By matching the right capacity to the right demand, we help all parties raise service quality, increase profitability and cut waste & environmental impact through AI-driven planning and seamless financial workflows.

The Role

This is a full-time, remote position for UK-based candidates, with at least one f2f meeting in London each quarter. You will handle inbound questions from customers and partners, and run proactive outreach to logistics service providers (LSPs). Your goal is to make sure every user gets maximum value from the platform and every opportunity moves forward smoothly.

What you will do

• Respond swiftly to inbound queries (e-mail, chat, phone) from shipper/vendors and LSPs, providing clear and friendly resolutions.
• Proactively contact LSPs by e-mail, phone or WhatsApp to: guide them through onboarding; improve their service profiles for greater visibility, and encourage timely updates that boost their chances of winning work.
• Support both parties during bilateral negotiations eg rates, volumes and contract workflow,track status in our CRM.
• Assist shipper/vendor RFP & RFQ searches by reaching out to a wider network of LSPs and coordinating responses.
• Maintain accurate records of every interaction in HubSpot and related operational tools.
• Collaborate with Product and Operations teams to surface recurring issues, test new features and suggest process improvements.
• Create concise help material (FAQs, quick guides, short videos) to enable self-service where possible.

About you: must-haves

• 2 + years' B2B customer support experience within logistics, freight forwarding, 3PL or logistics SaaS.
• Strong written and verbal English; able to explain complex matters simply.
• Proactive self-starter who manages workload without constant direction.
• Comfortable switching between multiple conversations and channels.
• Familiar with standard CRM or ticketing tools and quick to learn new systems.
• UK-based and available for quarterly London meet-ups.
• Hands-on knowledge of HubSpot Service Hub.
• Basic data analysis skills to spot trends and report insights.
• Experience working in Slack-centred teams.

What we offer

• Competitive salary and package linked to your experience.
• Home-office set-up allowance and your choice of equipment.
• Budget for professional training and career development.
• A fast-growing, mission-driven team where your ideas become real product improvements.

We review applications as they arrive and aim to reply within a week.