Logistics Assistant

Doccla; Wembley; On-site; GBP 25,000 - 30,000; Full time

Job summary

Doccla is seeking a Logistics Assistant to join their team in Wembley. The role involves processing and dispatching medical devices, managing inventory, and ensuring timely deliveries. Ideal candidates will have experience in logistics and strong organizational skills, contributing to a patient-focused healthcare startup.

Benefits

25 days annual leave plus bank holidays

Flexible remote work options

Employee stock options

Private health insurance

Learning budget

Cycle-to-work scheme

Qualifications

• Previous experience in logistics, warehouse, supply chain, or operations environments.
• Strong organizational skills with attention to detail.
• Comfortable working with technology and good digital literacy.

Responsibilities

• Process, pack, and dispatch medical devices for remote patient monitoring.
• Assist with inventory tracking and stock management.
• Communicate with teams to coordinate urgent dispatches.

Skills

Organizational Skills

Problem-Solving

Communication Skills

Digital Literacy

Job description

A Bit About Us

We're Doccla, the virtual ward company. We provide patients and clinicians with the transformative power of remote patient monitoring.

Our existing customers include hospitals, community services, and NHS commissioners. We partner with them to deliver tech-enabled virtual wards. Our technology, logistics, and support enable patients to be discharged from hospital to recover at home. Patients appreciate our care pathways, and health services benefit from increased efficiency—it's a win-win.

Doccla is a growing health tech startup. We have secured a £35 million Series B funding round, led by European VC Lakestar, with new investors French VC Elaia, and existing investors including General Catalyst, Speedinvest, and the investment arm of German media company Bertelsmann. We are solving real problems for patients and health systems and are growing rapidly. We seek dedicated people passionate about healthcare challenges.

This is an opportunity to join us at a key growth stage. Our ambition is to be a category leader in virtual healthcare. You will join a highly entrepreneurial team comprising technical, clinical, operational, and commercial colleagues.

What you'll do:

1. Process, pack, and dispatch medical devices and kits for remote patient monitoring, ensuring accuracy and timely deliveries to NHS hospitals, community care settings, and patients’ homes.
2. Assist with inventory tracking and stock management of medical and technical equipment, updating records and monitoring supply levels to support continuous operations.
3. Book and coordinate courier collections and deliveries, working closely with logistics partners to guarantee fast, reliable service and resolve logistical queries.
4. Handle incoming returns, assess equipment condition, and support refurbishment or recycling processes following protocols.
5. Communicate with clinical and internal teams to coordinate urgent dispatches or resolve delivery challenges professionally and empathetically.
6. Contribute to process improvements and documentation to enhance efficiency, quality, and compliance throughout the logistics chain.

Requirements

What experience you will bring to the team:

1. Previous experience in logistics, warehouse, supply chain, or operations environments (healthcare or medical logistics experience is desirable but not essential).
2. Strong organizational skills with attention to detail—accurate labeling, stock control, and data entry for inventory systems.
3. Comfortable working with technology (laptops, handheld devices, databases); good digital literacy is essential.
4. Professional communication skills—able to collaborate clearly, helpfully, and inclusively with colleagues, patients, and partners.
5. A proactive problem-solving approach with a positive attitude and ownership mindset in a fast-paced environment.
6. Physical ability to perform some lifting and manual handling (reasonable adjustments will be provided if needed).

Additional Information – Logistics Assistant

• Location: Mainly warehouse-based in Wembley, London, with possible travel to HQ in Hammersmith as needed.
• Right to work in the UK required.
• We are committed to diversity and inclusion—applicants of all backgrounds are welcome.

How we work

We empower everyone to take ownership and responsibility for their role within the company. We act ethically, prioritizing patient safety and help. A can-do, action-oriented attitude, clear communication, and receptiveness to feedback are essential.

Our team is hybrid, with offices in London, Denmark, Germany, and Stockholm. Most team members are based in or around London and visit the office 1-3 times weekly for in-person meetings, socializing, and perks like free coffee. Remote work flexibility depends on the role.

We offer an employee equity pool, allowing you to share in the company's growth.

Some of our employee benefits include:

• 25 days annual leave plus up to 8 bank holidays. Flexibility to buy or sell holidays.
• Flexible remote work options; £200 home office stipend.
• Employee stock options, 4% pension, 4x basic pay life insurance.
• Private health insurance, parental leave pay, sick pay.
• Workplace perks: daily lunch at HQ, pet-friendly office.
• Additional benefits: £500 learning budget, cycle-to-work scheme, 24/7 online GP, mental health support, second medical opinions.

What you get for your work:

• Competitive compensation with performance reviews.
• Opportunity to work at a patient-focused, innovative healthtech startup backed by top VC firms.
• Growth opportunities—try new things, lead, challenge the status quo, own your impact, with support.

Diversity at Doccla

We embrace diversity to build a valued product. We are committed to hiring people from all backgrounds, identities, and experiences.

We appreciate your time in applying and look forward to your application.

Safer Recruitment

We prioritize safeguarding and promoting welfare. A DBS check is required for roles with access to children or vulnerable adults. Applying or working with disqualifications is an offense.