Logistics and Operations Manager

Salem Area Chamber of Commerce; Leicester; Remote; GBP 45,000 - 50,000; Full time

Job summary

A leading not-for-profit retail organisation is seeking a Logistics and Operations Manager to oversee logistics and fulfilment operations. This remote role involves managing third-party partnerships and leading a team during peak seasons to ensure the smooth operation of retail activities across various sites. Strong candidates should possess 3-5 years of relevant logistics experience, exceptional organisational skills, and a proactive attitude towards challenges.

Qualifications

• 3–5 years of experience in logistics or warehouse management, ideally in a retail setting.
• Full UK driving license required.
• Experience working with retail supply chains is highly desirable.

Responsibilities

• Acting as the main point of contact with third-party fulfilment partner.
• Coordinating seasonal product allocation and shop stock replenishment.
• Leading a small operations team during peak trading months.

Skills

Organisational skills

Problem-solving skills

Communication skills

Interpersonal skills

Adaptability

Self-motivated

Job description

Logistics and Operations Manager | Remote, with occasional travel to retail sites and the fulfilment centre | Full Time | £45,000 - £50,000 FTE, based on experience

Our client is a not-for-profit retail organisation with a mission to support charities and communities across the UK. Their operations are centred around a nationwide network of over 100 seasonal pop-up shops, which run during their peak trading period from September to December. These are supplemented by smaller year-round retail outlets and a growing online presence, ensuring they can continue to generate income for good causes throughout the year.

Their model allows them to raise vital funds for a wide range of charitable partners while offering customers meaningful, high-quality products with purpose.

They are a small, agile, and collaborative team that values innovation, accountability, and impact. Everyone in the organisation is hands-on and involved in driving improvements across the business. They pride themselves on fostering a positive, supportive environment where each individual contributes to the wider mission of delivering real, measurable value to the charities and communities they serve.

Are you the right person for the job?

• 3–5 years of experience in logistics or warehouse management, ideally in a retail setting
• Strong organisational and problem-solving skills with the ability to prioritise workflow and day to day tasks
• Full UK driving license
• Must have own vehicle or reliable transportation access
• Excellent communication and interpersonal skills for cross-departmental collaboration
• Ability to thrive in a fast-paced and dynamic environment, particularly during seasonal peaks
• Demonstrated ability to manage third-party logistics and fulfilment providers
• Experience working with retail supply chains is highly desirable
• Ability to lift and move packages up to 12 kgs as required
• May require occasional evening or weekend work during peak periods or events
• Proactive, self-motivated, and detail-oriented, with strong organisational capabilities
• Comfortable taking ownership of projects and leading cross-functional initiatives
• Flexibility to adapt to evolving business needs and willingness to get hands-on when necessary
  
  

What will your role look like?

• Acting as the main point of contact with our third-party fulfilment partner, overseeing service level agreements (SLAs), managing performance, resolving issues in real time and invoice approvals
• Coordinating seasonal product allocation, shop stock replenishment, and order fulfilment in collaboration with retail leads and shop managers
• Managing inbound and outbound logistics, delivery schedules and transport planning, including third-party couriers via our third-party fulfilment partner
• Coordinating and overseeing the set-up and delivery of our EPOS tills with our system partner
• Leading a small, seasonal operations team during peak trading months, including task allocation, training, and performance management
• Maintaining accurate records of stock movements, investigating discrepancies, and supporting stock takes and audit processes
• Overseeing packaging, labelling, and documentation standards in accordance with business requirements and regulatory and environmental guidelines
• While this is a remote role, you will be expected to travel occasionally to partner sites or the fulfilment centre as needed
  
  

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