Logistics and Operations Coordinator

Hush; London; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

Hush, a respected fashion brand, is seeking a Logistics & Operations Coordinator to enhance our logistics team. The ideal candidate will have 1-2 years of experience in fashion retail logistics, excelling in data management and communication. Join us in a vibrant workplace that offers generous benefits, professional development, and a supportive culture.

Benefits

Generous holiday allowance

Flexible hybrid working options

Continuous professional development

Social events

Early-finish Fridays

Exclusive company discounts

Qualifications

• 1-2 years’ experience in fashion retail logistics.
• Strong Excel skills including VLOOKUP, PivotTables.
• Highly organised, with attention to detail.

Responsibilities

• Manage the import of goods working with freight forwarders and couriers.
• Track shipments and resolve supplier shipping queries.
• Monitor Health & Safety compliance.

Skills

Communication

Collaboration

Organisational skills

Data analysis

Excel

Education

Qualifications in First Aid and Fire, Health & Safety

Tools

Business Central

Job description

Hush is an ambitious and distinctive fashion brand, with plans to double the business over the next few years. Founded 21 years ago, we are now established as one of the UK’s leading online fashion retailers. We employ around 130 employees across head office and retail, creating and selling a beautiful range of women’s clothing and accessories characterised by effortlessness, simplicity and a laidback sense of style. Despite the challenges to the retail industry, Hush has continued grow – and our company culture still reflects our entrepreneurial roots and relaxed aesthetic. We love hard-working and talented people with a can-do attitude and a passion for what they do.

About the role

We’re looking for a proactive, detail-oriented Logistics & Operations Coordinator to support the day-to-day operations of our busy logistics team. This role is ideal for someone who’s comfortable working with data, loves solving problems, and thrives in a fast-paced environment.

You’ll play a key part in keeping Hush’ supply chain running smoothly - managing shipments, coordinating with partners, and ensuring our products are delivered on time and with care.

This person will also oversee Head Office post and couriers, Health & Safety compliance (including fire, health and safety and first aid), and provide ad-hoc support for internal events and engagement activities.

What you’ll do

• Manage the import of goods by air, road, and sea, working closely with freight forwarders, couriers, and warehouse teams
• Approve incoming shipment documents and make delivery bookings
• Partner with Buying and Merchandising teams to align on production timings and shipping plans
• Chair regular production meetings to stay ahead of incoming shipments
• Track all shipments to ensure suppliers are booking on time and follow up with freight partners as needed
• Resolve supplier shipping queries and escalate any issues promptly
• Process stock through our ERP system (Business Central) upon arrival
• Monitor and report on freight performance using logistics KPIs
• Communicate clearly and regularly with internal teams about shipment statuses, delays, and solutions
• Investigate inbound shortages and work with suppliers, forwarders, and warehouses to resolve
• Maintain accurate records of warehouse receipts, ensuring all deliveries are correctly booked in
• Perform stock checks, investigate discrepancies, and assist with supplier audits
• Manage back orders and keep teams informed of any delays
• Review and approve invoices, ensuring accurate freight and duty charges
• Support monthly and quarterly business reviews with data insights, reports, and presentations
• Look for ways to optimise costs, including inbound shipment consolidation
• Analysing and reporting on delivery KPIs/SLAs
• Oversee Head Office post and courier services
• Manage Health & Safety compliance (including fire drills and first aid - training provided if needed)
• Provide ad-hoc support for internal events and engagement activities

What you’ll bring

• 1–2 years’ experience in a fashion retail logistics
• Excellent communication and collaboration skills
• Strong Excel skills (including VLOOKUP, PivotTables, conditional formatting, and IF statements)
• Highly organised, with a keen eye for detail
• Confident working with data and able to draw insights from numbers
• Proactive, adaptable, and solution-focused
• Curious, friendly, and comfortable working in a high-performing, fast-moving team
• Qualifications in First Aid and Fire, Health & Safety is a plus, but not essential

Why you’ll love it here

A supportive, dynamic, and creative workplace.

Growth opportunities as we expand and innovate.

️ Generous holiday allowance with flexible hybrid working options.

Continuous professional development to keep you ahead of the curve.

Social events that celebrate our collective achievements.

Early-finish Fridays and flexible hours for a better work-life balance.

Exclusive company discounts and perks.

Our Commitment

At Hush, we embrace diversity as a strength that drives innovation and creativity. We are dedicated to building an inclusive workplace where individuality is celebrated, and everyone feels empowered to succeed. Our culture reflects our commitment to equal opportunities and respect for all.

If you’re ready to shape the future of a leading fashion brand and make your mark, apply now!

No agencies please.