Logistics Analyst

Johnson Controls, Inc.; Basildon; Hybrid; GBP 28,000 - 42,000; Full time

Job summary

Johnson Controls, Inc. in the United Kingdom seeks a Logistics Coordinator to oversee international export/import shipments and drop-ship activities for spare parts and compressors worldwide.

You will coordinate with freight forwarders, carriers, and customers, ensuring timely delivery and compliant documentation while driving cost-efficient logistics strategies. This role requires strong communication skills, a proactive approach, and the ability to manage multiple shipments in a fast-paced

Qualifications

• Experience in freight forwarding or international trade operations.
• Solid understanding of import/export processes and shipping documentation.
• Proficiency with Microsoft Office and ERP systems.
• Strong customer service and stakeholder management skills.

Responsibilities

• Manage international export shipments of spare parts and compressors to customers worldwide.
• Coordinate import shipments from global suppliers, ensuring timely delivery.
• Organize and manage drop shipment activities across multiple regions.
• Prepare, review, and issue shipping and customs documentation.
• Act as the primary contact for freight forwarders, carriers, brokers, and logistics providers.
• Communicate shipment status and updates with customers and internal teams.
• Ensure import/export activities comply with trade regulations and company standards.
• Monitor transportation performance and benchmark freight rates.
• Identify improvements to local logistics processes and transportation solutions.
• Support continuous improvement initiatives for service levels and supply chain performance.

Skills

Freight forwarding

Logistics operations

Stakeholder management

Excel

Communication

Tools

Oracle ERP

Excel

Outlook

PowerPoint

Job description

At Johnson Controls, our global supply chain plays a critical role in delivering products and services to customers around the world. As a Logistics Coordinator, you will be responsible for managing international transportation activities, ensuring the efficient, compliant, and cost-effective movement of spare parts and compressors across global markets.

This is an exciting opportunity for a logistics professional who enjoys working in a fast-paced international environment, collaborating with customers, suppliers, freight partners, and internal stakeholders to deliver exceptional service and operational excellence.

What You Will Do

• Manage international export shipments of spare parts and compressors to internal and external customers worldwide.
• Coordinate import shipments from global suppliers, ensuring timely and accurate delivery.
• Organize and manage drop shipment activities across multiple regions.
• Prepare, review, and issue shipping and customs documentation required for international transportation.
• Act as the primary point of contact for freight forwarders, carriers, customs brokers, and logistics service providers.
• Communicate shipment status, delivery updates, and transportation-related information directly with customers and internal stakeholders.
• Ensure all import and export activities comply with applicable trade regulations, customs requirements, and company compliance standards.
• Monitor transportation performance and benchmark freight rates across logistics providers to support cost optimization initiatives.
• Identify and implement improvements to local logistics processes and transportation solutions.
• Support continuous improvement initiatives aimed at enhancing service levels, efficiency, and supply chain performance.

How You Will Do It

• Build strong working relationships with freight carriers, suppliers, customers, and internal teams.
• Proactively manage shipment exceptions, delays, and transportation challenges to minimize business impact.
• Ensure accurate and timely preparation of shipping documentation and records.
• Maintain a high level of attention to detail when managing compliance, customs, and transportation requirements.
• Analyze logistics performance and identify opportunities for operational improvements and cost savings.
• Prioritize multiple shipments and competing deadlines while maintaining service quality.
• Collaborate effectively across functions including customer service, procurement, warehouse operations, and trade compliance teams.

What We Look For

Required

• Experience in freight forwarding, transportation, logistics, shipping, or international trade operations.
• Solid understanding of import and export processes, including shipping documentation, goods flow, and information flow.
• Knowledge of transportation and logistics principles.
• Familiarity with international shipping regulations and trade compliance requirements.
• Strong customer service and stakeholder management skills.
• Proficiency in Microsoft Office, including Excel, Outlook, Word, and PowerPoint.
• Strong organizational skills with the ability to manage multiple priorities in a dynamic environment.
• A proactive, results-oriented approach with excellent problem-solving abilities.
• Ability to work both independently and as part of a collaborative team.
• Strong written and verbal communication skills in English.

Preferred

• Experience within a freight forwarding, manufacturing, industrial, or supply chain environment.
• Air freight experience.
• Knowledge of customs procedures and international trade regulations.
• Experience working with ERP systems, particularly Oracle.
• Exposure to freight cost analysis, carrier performance management, or transportation optimization initiatives.
• Understanding of spare parts logistics or aftermarket supply chain operations.

Why Join Johnson Controls?

At Johnson Controls, you'll become part of a global organization with a strong commitment to innovation, operational excellence, and customer success.

You’ll benefit from:

• Exposure to global supply chain and logistics operations.
• Opportunities to collaborate with international teams and stakeholders.
• A role with end-to-end ownership and visible business impact.
• Continuous learning and professional development opportunities.
• A collaborative and inclusive work environment that values new ideas and continuous improvement.
• The chance to contribute directly to improving customer experience and supply chain performance worldwide.

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