Logistics Advisor

Charles Trent; Poole; On-site; GBP 24,000 - 30,000; Full time

Job summary

A leading vehicle recycling company in Poole is seeking a Logistics team member to manage vehicle sourcing and insurance communications. The role requires excellent communication and multitasking abilities. The successful candidate will help ensure efficient operations while adhering to collection SLAs and providing exceptional customer service.

Benefits

Discounted petrol

Staff discount on parts

Health Cash Plan after probation

Critical Illness cover with Unum

Family Day

Community Volunteer Day

Additional holiday after 3 years’ service

Pension contribution increases after 5 years

Qualifications

• Excellent interpersonal and communication skills via all mediums.
• Must be confident in multitasking.
• Experience using Microsoft Suite – Excel, Outlook, Word.

Responsibilities

• Source vehicles for auction platform and recycled parts network.
• Liaise with garages and body shops regarding collections.
• Handle inbound and outbound calls from policy holders.

Skills

Communication

Interpersonal Skills

Multitasking

Customer Service

Attention to Detail

Tools

Microsoft Suite

Job description

At the forefront of our industry-leading vehicle recycling process, the Logistics team is responsible for arranging the collection of vehicles to be brought back to one of our hubs for processing. You will be working with us at our rapidly expanding Poole site, based in Parkstone.

Location: Poole, BH12

Working Pattern: Monday - Friday

Reporting to: Transport Manager

Requirements of the role:

• Playing a key role in sourcing vehicles for our auction platform and recycled parts network
• Liaising with garages and body shops regarding insurance vehicle collections
• Adhere to strict collection SLAs
• Ability to clearly communicate technical details simply and clearly to insurance policy holders over the telephone
• Ability to quickly build rapport and deliver exceptional customer service to a diverse customer base
• Receiving inbound and outbound calls from policy holders
• Raising invoices and making payments
• Comply with Consumer Duty Standards
• Adhering to ISO Standards.
• Communicate with other internal departments to ensure smooth operations company-wide
• Deal directly with vehicle insurance companies to discuss progress of jobs

Experience & Essential Qualities:

• Excellent interpersonal and communication skills via all mediums
• Active listener
• Must be confident in multitasking
• Administration, numeracy, and IT skills, with meticulous attention to detail
• Experience using Microsoft Suite – Excel, Outlook, Word
• Ability to effectively organise, prioritise workload, and to achieve internal and external deadlines
• Adaptable to continuous improvement in processes and systems
• Knowledge of vehicles is highly desirable but not essential as training will be given
• Discounted petrol & staff discount on parts
• After Probation: Health Cash Plan with Health Shield, Critical Illness cover with Unum, Death in Service, Family Day, Community Volunteer Day
• Additional holiday after 3 years’ service and pension contribution increases after 5 years