Air Logistics Customer Care Specialist

Kuehne + Nagel AS; Bristol; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading logistics company in Bristol is seeking a Customer Care Specialist to enhance its commitment to customer satisfaction. The ideal candidate will engage actively with customers and internal teams, ensuring seamless execution of services and maintaining high standards of communication. This role comes with multiple employee benefits, including a pension plan and 24/7 assistance programs.

Benefits

Pension plan

Route 2 Rewards scheme

Employee assistance programme (24/7)

Mental health support

Qualifications

• Experience in customer care, ideally in a logistics environment.
• Strong customer service and problem-solving skills.
• Excellent organizational and interpersonal skills.

Responsibilities

• Direct interaction with customers and proactive problem solving.
• Ensure a positive customer experience and timely task execution.
• Coach new colleagues and support the Customer Care Manager.

Skills

Customer service

Problem-solving

Organizational skills

Interpersonal skills

Time management

Adaptability

Job description

Become a part of our amazing team in Bristol!

Your Role

As a Customer Care Specialist, you will play a key role in delivering exceptional service by engaging directly with customers, solving problems proactively, and collaborating closely with sales and operational teams to ensure seamless execution. Your mission is to create a positive customer experience every time, while maintaining high standards through effective communication, documentation, and continuous improvement.

Your Responsibilities

• Be part of a team within the Customer Care Location (CCL) responsible for direct interaction with our customers, proactive customer service, problem solving, customer follow-up, interaction with our sales colleagues, and ensuring that our Operational Care Centres (OCCs) have all necessary information to execute on behalf of our customers.
• Ensure that our customers' experience is positive each time they engage with Kuehne + Nagel, and investigate any deviations from the expected service level.
• Oversee timely task execution within the team and report issues to the Customer Care Manager.
• Coach new colleagues and support the team Manager as needed.
• Serve as the first point of escalation for customer and operational queries.
• Collaborate with sales to ensure smooth onboarding of new customers.

Your Skills and Experiences

• Experience in customer care, ideally in a logistics environment
• Strong customer service and problem-solving skills
• Excellent organizational and interpersonal skills
• Ability to work independently and as part of a team
• Good time management skills with the ability to prioritize and meet deadlines
• Adaptability to change and new technologies

Good Reasons to Join

If you wish to become a valued member of our team, we offer rewards for your commitment and expertise. Benefits include participation in the Kuehne+Nagel pension plan, Route 2 Rewards scheme with discounts and recognition, and an employee assistance programme offering 24/7 GP, legal, financial advice, and mental health support. We are a Gold Covenant employer, supporting service leavers and their skills.