Logistics Administrator

ICE; Peterborough; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Competitive salary

Private healthcare

21 days annual leave + bank holidays

Enhanced workplace pension scheme

ICE Cube discount portal

Life assurance 2x annual salary

Long-service bonus

Holiday buy back scheme

Job summary

ICE is seeking a Logistics Administrator to support the Product Genius team, coordinating diaries, demonstrations, training sessions and equipment deliveries. You will act as the central point of contact, ensuring smooth scheduling and a high standard of service for customers and colleagues.

You will stay highly organized in a fast-paced environment, build strong relationships, maintain records in internal systems, monitor KPIs, and contribute to continuous improvement while supporting multiple

Qualifications

• Previous administration experience.
• GCSEs (Maths and English) or equivalent.
• Strong IT skills, including Microsoft Office.
• Excellent communication skills (phone & email).
• Customer-first mindset.
• Ability to stay organised in a busy environment.
• Proactive attitude with willingness to learn.

Responsibilities

• Manage and optimise the diaries and schedules of the Product Genius team to maximise efficiency and service delivery
• Coordinating customer demonstrations, training sessions, and machine deliveries and collections, ensuring all activities are planned and executed effectively
• Monitoring daily schedules and support the timely delivery of services in line with customer service level agreements (SLAs)
• Serve as the first point of contact for customer enquiries, delivering a professional, responsive, and high-quality customer experience
• Conducting monthly customer satisfaction surveys and audits, gathering feedback and identifying opportunities for continuous improvement
• Maintaining accurate customer records and ensure all data is entered and updated correctly within internal systems
• Working collaboratively with internal departments to ensure smooth communication and operational excellence
• Providing general administrative support, including arranging calls, coordinating parking requirements, and supporting departmental activities
• Organising permits, documentation, and other logistical requirements, ensuring compliance with relevant regulations and company procedures
• Monitoring and achieving daily KPIs, contributing to exceptional customer satisfaction and operational performance

Job description

• A customer-first mindset

As a Logistics Administrator, you will play a pivotal role in supporting the day-to-day operations of our Product Genius team. Acting as the central coordination point, you will manage schedules, organise customer demonstrations, training sessions, and machine deliveries and collections, ensuring a seamless experience for both customers and colleagues.

This is an exciting opportunity for a highly organised and customer-focused individual who thrives in a fast-paced environment and enjoys building strong relationships while keeping operations running smoothly.

What You'll Be Doing

• Managing and optimising the diaries and schedules of the Product Genius team to maximise efficiency and service delivery
• Coordinating customer demonstrations, training sessions, and machine deliveries and collections, ensuring all activities are planned and executed effectively
• Monitoring daily schedules and support the timely delivery of services in line with customer service level agreements (SLAs)
• Serve as the first point of contact for customer enquiries, delivering a professional, responsive, and high-quality customer experience
• Conducting monthly customer satisfaction surveys and audits, gathering feedback and identifying opportunities for continuous improvement
• Maintaining accurate customer records and ensure all data is entered and updated correctly within internal systems
• Working collaboratively with internal departments to ensure smooth communication and operational excellence
• Providing general administrative support, including arranging calls, coordinating parking requirements, and supporting departmental activities
• Organising permits, documentation, and other logistical requirements, ensuring compliance with relevant regulations and company procedures
• Monitoring and achieving daily KPIs, contributing to exceptional customer satisfaction and operational performance

Requirements

What We're Looking For

• Previous administration experience
• GCSEs (or equivalent), including Maths and English
• Strong IT skills, including Microsoft Office
• Excellent communication skills (phone & email)
• A customer-first mindset
• Ability to stay organised and focused in a busy environment
• A proactive attitude with a willingness to learn and grow

Benefits

• Competitive salary
• Private healthcare
• 21 days annual leave plus bank holidays
• Enhanced workplace pension scheme
• Access to our discount and wellbeing portal, ICE Cube
• Life assurance which is 2x annual salary
• Bonus payment of £100.00 following 5 years' service then an additional £25.00 for each subsequent year of service e.g. £125.00 following 6 years' service
• Holiday buy back scheme

At ICE we strive to encourage personal development and career progression, offering on-the-job training as well as support for professional qualifications for our employees. We are a fast-growing business, and this position would suit someone who likes to hit the ground running and has a drive for success.

How we do it:

But we're still growing, and that's why we need you.

ICE is an equal-opportunity employer, and we're on a mission to foster a diverse & inclusive workplace. Individuals seeking employment at ICE are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.

Want to join our mission?

Join a team that's raising the standards across the industry - your next opportunity starts here!