Lodge Manager

Churchill Estates Management Ltd; Sittingbourne; On-site; GBP 23,000 - 28,000; Full time

Job summary

Churchill Estates Management is seeking a dedicated Lodge Manager for its retirement development. This role involves ensuring high-quality customer service, managing property maintenance, and coordinating activities to enhance the living experience of our Home Owners. Experience in customer-facing roles and strong administrative abilities are essential.

Benefits

Annual holiday entitlement of 24 days + Bank Holidays

A day off on your Birthday

Life Assurance

Eye Care reimbursement

Professional development and qualifications

Thorough induction and ongoing training

Immense job satisfaction

Qualifications

• Experience in retirement living, hospitality, or health & social care sectors.
• Strong administrative skills and proficiency in computer literacy.

Responsibilities

• Manage property maintenance and ensure first-class service to Owners.
• Liaise with customers and suppliers, organise activities, and perform health and safety checks.

Skills

Customer service

Administration

Communication

Diplomacy

Organizational skills

Tools

Microsoft Office

Job description

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• Salary: £23,500 per annum, plus excellent benefits
• Hours: Monday to Friday, 09:00 am to 17:00 pm with 1 hour for lunch

About the role

Churchill Estates Management is recruiting for an exceptional Lodge Manager for our retirement development. We seek someone who loves working with people, with a background in administration and customer service. This varied role involves coordinating the development and related activities, making a positive difference every day to the lives of our Home Owners, and providing a hassle-free retirement living lifestyle.

Reporting to the Area Manager, you’ll manage property maintenance and deliver first-class service to Owners. This autonomous role makes you the trusted, on-site contact and a friendly neighbour for Owners. You will liaise with customers and suppliers, manage contractors, schedule maintenance, perform health and safety checks, organise activities and events, and more.

This role is crucial to the success of the Lodge and the enjoyment of Owners, offering a rewarding experience.

About you

This position is suited to individuals with experience in retirement living, social housing, hospitality, uniformed services, charity, or health & social care sectors. A successful Lodge Manager loves working front-of-house and focuses on providing excellent customer service with strong administrative skills.

Your passion for customer service is essential. You should have an outgoing and friendly personality, with the ability to act with sensitivity and diplomacy, yet be assertive and efficient in managing safety and security. You must be calm under pressure and able to work independently using your initiative.

You should be proficient in administration and computer literacy, with experience using Microsoft Office applications, including Excel and Outlook, to support event organisation and site maintenance.

About us

We are Churchill Estates Management, a progressive managing agent of privately owned leasehold Retirement Living accommodation. We oversee over 220 developments nationally, managing more than 9,000 apartments and providing services to over 11,000 retired people. We are growing rapidly with ambitious plans for the future.

Join our professional, award-winning, customer-focused team.

Our Company Values: TORCH — Trust, Openness, Respect, Communication, Honesty.

How you’ll be rewarded

• Annual holiday entitlement of 24 days + Bank Holidays
• A day off on your Birthday
• Life Assurance
• Eye Care reimbursement
• Professional development and qualifications
• Thorough induction and ongoing training
• Immense job satisfaction

We are looking for the best people to join us and embody our values. If you want to be part of our success story, apply today.

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Created on 22/06/2025 by TN United Kingdom