Lodge Manager

TN United Kingdom; Sittingbourne; On-site; GBP 24,000; Full time

Job summary

Ein innovatives Unternehmen sucht einen Lodge Manager, der eine positive Atmosphäre für die Bewohner schafft. In dieser abwechslungsreichen Rolle sind Sie die erste Anlaufstelle für Eigentümer und sorgen für einen reibungslosen Ablauf im Wohnbereich. Sie verwalten Wartungsarbeiten, organisieren Veranstaltungen und bieten erstklassigen Kundenservice. Wenn Sie eine Leidenschaft für die Arbeit mit Menschen haben und eine freundliche, hilfsbereite Persönlichkeit besitzen, ist dies die perfekte Gelegenheit für Sie, Teil eines wachsenden Teams zu werden, das sich für das Wohl seiner Bewohner einsetzt.

Benefits

24 Tage Urlaub plus Feiertage

Ein Tag frei an Ihrem Geburtstag

Lebensversicherung

Sehhilfenrückerstattung

Berufliche Entwicklung und Qualifikationen

Umfassende Einarbeitung und Schulung

Qualifications

• Erfahrung in der Kundenbetreuung und Verwaltung ist erforderlich.
• Fähigkeit, Sicherheits- und Wartungsmanagement durchzuführen.

Responsibilities

• Koordination von Aktivitäten und Veranstaltungen für Bewohner.
• Verwaltung der Immobilienwartung und Kommunikation mit Lieferanten.

Skills

Kundenservice

Verwaltung

Organisation

Microsoft Office (Excel, Outlook)

Job description

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• Salary: £23,500 per annum, plus excellent benefits
• Hours: Monday to Friday, 09:00 am to 17:00 pm with 1 hour for lunch

About the role

Churchill Estates Management is recruiting an exceptional Lodge Manager for our retirement development. We seek someone who loves working with people, with a background in administration and customer service. This varied role involves coordinating development activities and making a positive difference in the lives of our Home Owners, providing a hassle-free retirement living experience.

Reporting to the Area Manager, you will manage property maintenance and deliver first-class service to Owners. As the on-site trusted point of contact and a friendly neighbor, you will liaise with customers and suppliers, manage contractors, schedule maintenance, conduct health and safety checks, organize activities and events, and more.

This role is crucial to the success of the Lodge and the enjoyment of Owners, offering a highly rewarding experience.

About you

This position is suited to individuals with experience in retirement living, social housing, hospitality, uniformed services, charity, or health & social care sectors. A successful Lodge Manager will enjoy working front of house, providing excellent customer service, and possessing strong administrative skills.

You should have a passion for customer service, a friendly and outgoing personality, and the ability to act with sensitivity and diplomacy. You must be efficient, assertive, and able to manage safety and security, remaining calm under pressure. While engaging frequently with residents, you should also be comfortable working independently and using your initiative.

You will need to be proficient in administering site maintenance and organizing events, with experience in Microsoft Office applications, including Excel and Outlook.

About us

We are Churchill Estates Management, a progressive managing agent overseeing privately owned leasehold Retirement Living accommodations. We manage over 220 developments nationwide, serving more than 9,000 apartments and over 11,000 retired residents. We are growing rapidly and have ambitious plans for the future.

Join our professional, award-winning, customer-focused team and be part of our success story.

Our Company Values: TORCH

Trust, Openness, Respect, Communication, Honesty

How you’ll be rewarded

• Annual holiday entitlement of 24 days plus Bank Holidays
• A day off on your Birthday
• Life Assurance
• Eye Care reimbursement
• Professional development and qualifications
• Thorough induction and ongoing training
• Rewarding work

We are looking for the best people to join us and embody our values. If you want to be part of our success story, apply today.

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