Local Policing Resolution Centre Enquiry Officer

Warwickshire Police; Royal Leamington Spa; Vor Ort; GBP 27.000 - 30.000; Vollzeit

Benefits dieser Stelle

Weekend allowance 11.49%

Zusammenfassung

Warwickshire Police in Leamington Spa is seeking a Local Policing Resolution Centre Enquiry Officer to handle public enquiries, take initial contact via multiple channels and record incidents on Force systems. The role involves straightforward investigation of low-level non-deployable crimes and requires high standards of service and ethics.

Working full time with shift patterns, the post carries a Grade C salary (£27,204.00 - £29,859.00) plus an 11.49% weekend allowance.

Qualifikationen

• 5 GCSEs including English Language A-C grade or equivalent.
• Experience in working as part of a team in a customer service environment.

Aufgaben

• Deal with enquiries from members of the public face to face, by phone, e-mail, video call, or other electronic platforms.
• Interact professionally and courteously with the public and colleagues per the Code of Ethics.
• Provide advice, guidance and assistance to the public and front counter visitors, recording crimes on Athena.
• Apply NSIR when recording incidents and HOCR when recording crime reports.
• Record and investigate non-deployable crime and manage related tasks such as CCTV, victim statements and updating victims.

Kenntnisse

Communication

Information gathering

Data entry

IT skills

Ausbildung

GCSEs incl English

Jobbeschreibung

Local Policing Resolution Centre Enquiry Officer

Role type Police Staff

Contract Type Permanent

Department N/A

Location Leamington Spa

Is this a Politically Restricted role? No

Grade/scale C

Please note, if this is a paid role and the role is part time then the salary quoted will be pro rata based on the hours worked per annum.

Competency and value framework (CVF) level? 1

02/11/2026, 12:00

Local Policing Resolution Centre Enquiry Officer

Permanent

Full Time (shift work)

Leamington Spa

Grade C (£27,204.00 - £29,859.00) + Weekend Working Allowance of 11.49%

The main purpose of the role is to provide a high quality service to internal and external customers in line with force service standards. To take initial contact from members of the public in person or or by telephone / video conference and deal appropriately. To record incidents and crime reports on to Force systems, and to undertake straightforward investigative action for low level non-deployable crimes.

Main Responsibilities:

• To deal with enquiries from members of the public face to face, by phone, e-mail, video call, or other electronic communication platforms.
• To deal with members of the public and colleagues appropriately and in a professional, efficient, and courteous manner according to the Code of Ethics.
• Provide advice, guidance and assistance to members of the public and other visitors attending the front counters, recording any crimes on Athena.
• To apply the NSIR when recording incidents and Home Office Counting Rules (HOCR) when recording crime reports.
• To record and investigate non-deployable crime, ensuring reasonable and proportionate investigative opportunities are taken. These may include:
  • Arrange recovery and review CCTV
  • Complete victim and witness statements over the telephone or video call
  • Manage any police exhibits appropriately
  • Complete all victim updates in line with victim’s code
  • Completion of relevant risk assessments
  • All other general office based enquiries that form part of an investigation
• Accurately update, retrieve and interrogate all Force IT systems.
• Where further evidential opportunities are identified which cannot be managed within the LPRC, or where a suspect is identified. Provide a comprehensive update on the crime report of all investigative enquiries made to date, to allow further investigation and/or arrest by Police officers.
• To undertake other duties commensurate with the nature, level of responsibility and grading of this post, as required.
• All members of the workforce are to comply with all Health and Safety regulations in accordance with the Warwickshire Police Health and Safety Policy.

Special conditions:

Shift working including unsociable hours, weekends and public holidays.

Wearing of Uniform.

Person Specification:

Knowledge:

• 5 GCSE’s including English Language A-C grade or equivalent

Experience:

• Experience in working as part of a team in a customer service environment

Key Skills:

• Proven ability to communicate both orally and in written form with a wide range of people.
• Proven ability to gather and collate information and create and maintain accurate records
• Ability to accurately input and maintain data
• Competent in the use of IT, including Microsoft packages