Local Facilitator - Proactive Care

Newham Health Collaborative; London Borough of Newham; On-site; GBP 33,000 - 36,000; Full time

Benefits offered by this job

Flexible working

Job-share

Job summary

Newham Health Collaborative in London is seeking a Local Facilitator to connect residents with services, coordinate access to local resources and implement support plans for healthier, more independent living.

The role works with Clinical Care Coordinators and partner agencies to navigate health, social care and voluntary sectors. The six-month fixed-term appointment may extend subject to funding, with flexible working and job-share options considered.

Qualifications

• Experience in MDT meetings and care coordination.
• Ability to handle sensitive information and maintain accurate data and records.
• Experience with VCFSE networks and working with volunteers/community groups.
• NVQ Level 3 or equivalent qualifications and ongoing development.

Responsibilities

• Coordinate administrative processes for the care coordination model.
• Resident Identification and collate eligible resident cohorts.
• Validate and maintain programme lists and registers.
• MDT Administration and Facilitation: share information before meetings and record decisions.
• Monitor completion of actions and escalate where needed.
• Maintain programme records and tracking systems and ensure accessible documentation.
• Support data collection for programme monitoring and evaluation.
• Act as a point of contact for operational enquiries and ensure information flow across MDT.

Skills

Verbal communication

Written communication

Stakeholder coordination

MDT coordination

Data handling

Care navigation

Education

NVQ Level 3 or equivalent

Advanced level or equivalent

Tools

EMIS

Universal Care Plan

Spreadsheets

Collaboration platforms

Job description

North West Newham Proactive Care Team are looking for anenthusiastic and proactive Local Facilitator to help connect residents withservices, community resources, and support that enables them to live healthierand more independent lives.

The Local Facilitator will play a vital role in engagingresidents, coordinating access to local services, and ensuring support plansare delivered effectively. Working alongside the Clinical Care Coordinator andpartner agencies, the postholder will help residents navigate health, socialcare, voluntary sector, and community support systems.

This role is ideal for someone with experience incommunity engagement, social prescribing, health improvement, care navigation,or community development.

The post is offered as a six-month fixed-termappointment, with the potential for extension subject to funding and servicerequirements. Applications for secondment opportunities will also beconsidered, subject to the agreement of the applicant's substantive employerFlexible working and job-share arrangements will be considered.

The closing date for applications is 18.11.2026, however, we reserve the right to close the advert earlier due to volume of applications

Main duties of the job

The Local Facilitator provides operational andadministrative coordination for the proactive care programme, ensuringresidents are identified, cases are prepared efficiently, MDT processes runeffectively, and actions are tracked through to completion. The role acts as acritical link between residents, care coordinators, MDT members and partnerorganisations.

About us

Newham Health Collaborative (NHC) CIC is a GP federation representing all the GP practices within the Newham borough boundaries. This covers a population of approximately 400,000 patients. We are established as a Community Interest Company, wholly owned by our 43 GP practice members. We invest any surplus we secure into services for primary care and our patients.

Job responsibilities

Coordinate administrativeprocesses that enable the care coordination model to function effectively.

Resident Identification

Support the collation of eligibleresident cohorts from the cohort patient lists.

Validate and maintain lists andprogramme registers.

MDT Administration andFacilitation

Ensure relevant stakeholdersreceive information in advance of meetings.

Record decisions, recommendations,actions and agreed outcomes.

Monitor completion of agreedactions and escalatedelicade where appropriate.

Information Management

Maintain accurate programmerecords and tracking systems.

Ensure documentation is complete,accessible and shared appropriately.

Support data collection forprogramme monitoring and evaluation.

Act as a key point of contact foroperational enquiries.

Ensure information flowseffectively across the MDT.

Support service users andprofessionals in navigating programme processes

Person Specification

Skills and Abilities

• Ability to communicate effectively, both verbally and in writing, with people, their families, carers, community groups, partner agencies and stakeholders.
• Able to build rapport quickly, communicate clearly and adapt communication style to meet the needs of residents, carers and professionals.
• Ability to coordinate activities across multiple organisations, services and stakeholders to ensure support is delivered effectively
• Able to organise complex activities involving multiple stakeholders and tight timescales

Experience

• Experience of supporting productive MDT meetings through effective preparation, coordination and follow-up.
• Comfortable handling sensitive information and maintaining accurate data, reports and tracking systems.
• Experience of supporting productive MDT meetings through effective preparation, coordination and follow-up.
• Proficient in common digital tools, databases, spreadsheets and collaboration platforms.
• Confident communication with professionals from different organisations
• Comfortable using electronic records, digital communication tools and care planning systems (e.g. EMIS, Universal Care Plan)
• Experience of working with the VCFSE (in a paid or unpaid capacity), including with volunteers and small community groups

Qualifications

• NVQ Level 3, Advanced level or equivalent qualifications or working towards
• Demonstrable commitment to professional and personal development.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£33,264 to £36,027 a yearper annum pro rata inclusive of HCAS