Local Facilitator

Nhs View All Jobs; London Borough of Newham; On-site; GBP 27,000 - 36,000; Full time

Job summary

Newham Health Collaborative (NHC) CIC in London is seeking a Local Facilitator to connect residents with services and coordinate access to local resources. The role supports MDTs and ensures action plans are tracked to completion, working with care coordinators and partner agencies.

The post is a six-month fixed-term appointment with potential for extension subject to funding, and flexible working arrangements may be considered. Applications by secondment are welcomed where possible.

Qualifications

• Experience communicating with residents, carers and professionals.
• Ability to coordinate activities across multiple organisations.
• Experience supporting MDT meetings with preparation and follow-up.
• Comfortable handling sensitive information and maintaining data.

Responsibilities

• Coordinate administrative processes for the care coordination model.
• Identify residents and prepare cases for MDT processes.
• Record decisions and track actions to completion.
• Monitor completion of actions and escalate when needed.

Skills

Communication

Stakeholder coordination

MDT support

Data management

Digital tools

Education

NVQ Level 3 or equivalent

Tools

EMIS

Universal Care Plan

Excel/Databases

Job description

North West Newham Proactive Care Team are looking for an enthusiastic and proactive Local Facilitator to help connect residents with services, community resources, and support that enables them to live healthier and more independent lives. The Local Facilitator will play a vital role in engaging residents, coordinating access to local services, and ensuring support plans are delivered effectively. Working alongside the Clinical Care Coordinator and partner agencies, the postholder will help residents navigate health, social care, voluntary sector, and community support systems. This role is ideal for someone with experience in community engagement, social prescribing, health improvement, care navigation, or community development. The post is offered as a six-month fixed-term appointment, with the potential for extension subject to funding and service requirements. Applications for secondment opportunities will also be considered, subject to the agreement of the applicant's substantive employer Flexible working and job-share arrangements will be considered. The closing date for applications is 18.11.2026, however, we reserve the right to close the advert earlier due to volume of applications, The Local Facilitator provides operational and administrative coordination for the proactive care programme, ensuring residents are identified, cases are prepared efficiently, MDT processes run effectively, and actions are tracked through to completion. The role acts as a critical link between residents, care coordinators, MDT members and partner organisations., Programme Coordination Coordinate administrative processes that enable the care coordination model to function effectively. Resident Identification Support the collation of eligible resident cohorts from the cohort patient lists. Validate and maintain lists and programme registers. MDT Administration and Facilitation Ensure relevant stakeholders receive information in advance of meetings. Record decisions, recommendations, actions and agreed outcomes. Monitor completion of agreed actions and escal…

Experience Essential

• Ability to communicate effectively, both verbally and in writing, with people, their families, carers, community groups, partner agencies and stakeholders.
• Able to build rapport quickly, communicate clearly and adapt communication style to meet the needs of residents, carers and professionals.
• Ability to coordinate activities across multiple organisations, services and stakeholders to ensure support is delivered effectively
• Able to organise complex activities involving multiple stakeholders and tight timescales
• Experience of supporting productive MDT meetings through effective preparation, coordination and follow-up.
• Comfortable handling sensitive information and maintaining accurate data, reports and tracking systems.
• Experience of supporting productive MDT meetings through effective preparation, coordination and follow-up.
• Proficient in common digital tools, databases, spreadsheets and collaboration platforms.
• Confident communication with professionals from different organisations

Desirable

• Comfortable using electronic records, digital communication tools and care planning systems (e.g. EMIS, Universal Care Plan)
• Experience of working with the VCFSE (in a paid or unpaid capacity), including with volunteers and small community groups, NVQ Level 3, Advanced level or equivalent qualifications or working towards
• NVQ Level 3, Advanced level or equivalent qualifications or working towards

Newham Health Collaborative (NHC) CIC is a GP federation representing all the GP practices within the Newham borough boundaries. This covers a population of approximately 400,000 patients. We are established as a Community Interest Company, wholly owned by our 43 GP practice members. We invest any surplus we secure into services for primary care and our patients.