Loan Administration Manager

LMA Recruitment; Greater London; Hybrid; GBP 77,000 - 94,000; Full time

Benefits offered by this job

Car Allowance

Job summary

The City of London-based Loans Administration Manager will lead the Loans Administration function, ensuring accurate servicing, regulatory compliance and high service standards across the team.

In this senior role you will oversee end-to-end loan processing, documentation and settlements, coach the team, manage KPIs and partner with Front Office, Credit and Finance to drive improvements in a busy banking operation.

Qualifications

• At least 5 years' banking experience.
• Proven experience within loan administration, loan operations or financial services operations.
• Strong understanding of lending products, loan processing and servicing.

Responsibilities

• Manage the day-to-day operations of the Loans Administration function.
• Oversee loan processing, documentation, servicing, settlements and associated administration.
• Lead, coach and develop the Loans Administration team, providing ongoing guidance and training.
• Monitor workloads, performance, KPIs and SLAs to ensure consistent service delivery.
• Act as an escalation point for complex loan administration queries and operational issues.
• Ensure loan administration activities comply with internal policies and relevant regulatory requirements.
• Maintain accurate loan records, reporting and operational controls.
• Work closely with Front Office, Credit, Finance, Treasury and Operations teams.
• Liaise with Head Office to ensure effective communication, alignment and consistent processes.
• Work closely with Finance/FRRD on accounting-related matters, including margin changes, backdated deals, P/L adjustments and prepayments.
• Build and maintain effective relationships with external banking and loan administration partners.
• Support audits and ensure the function remains prepared for regulatory reviews.
• Identify and implement process improvements and efficiencies across the Loans Administration function.
• Provide cover for the Head of Loan Administration during periods of absence, ensuring key tasks, issues and escalations are managed effectively.

Skills

LoanIQ

Team leadership

Regulatory compliance

Operational risk management

Banking operations

Tools

SWIFT

Microsoft Excel

Job description

An exciting opportunity has arisen for an experienced Loan Administration Manager to join a growing banking operation in the City of London, with a key focus on supporting the integration and implementation of LoanIQ.

This is a senior operational position responsible for overseeing the end-to-end administration and servicing of loan products, ensuring operational accuracy, regulatory compliance and consistently high service standards across the Loans Administration function.

You will lead, manage and develop the Loans Administration team, overseeing day-to-day loan processing and servicing activities, managing operational risk and acting as a key escalation point for complex issues.

Salary

£85,000 + Car Allowance

Location

London - City

Working Pattern

Hybrid - 3 days office / 2 days WFH

Key Responsibilities

• Manage the day-to-day operations of the Loans Administration function.


• Oversee loan processing, documentation, servicing, settlements and associated administration.


• Lead, coach and develop the Loans Administration team, providing ongoing guidance and training.


• Monitor workloads, performance, KPIs and SLAs to ensure consistent service delivery.


• Act as an escalation point for complex loan administration queries and operational issues.


• Ensure loan administration activities comply with internal policies and relevant regulatory requirements.


• Maintain accurate loan records, reporting and operational controls.


• Work closely with Front Office, Credit, Finance, Treasury and Operations teams.


• Liaise with Head Office to ensure effective communication, alignment and consistent processes.


• Work closely with Finance/FRRD on accounting-related matters, including margin changes, backdated deals, P/L adjustments and prepayments.


• Build and maintain effective relationships with external banking and loan administration partners.


• Support audits and ensure the function remains prepared for regulatory reviews.


• Identify and implement process improvements and efficiencies across the Loans Administration function.


• Provide cover for the Head of Loan Administration during periods of absence, ensuring key tasks, issues and escalations are managed effectively.

Skills/ Experience

• At least 5 years' banking experience.


• Proven experience within loan administration, loan operations or financial services operations.


• Strong understanding of lending products, loan processing and servicing.


• Previous team leadership and people management experience.


• LoanIQ experience - essential.


• Good working knowledge of SWIFT and Microsoft Office/Excel.


• Strong understanding of operational risk, controls and regulatory compliance.

What We're Looking For

This role would suit someone who combines strong technical loan administration expertise with proven leadership capability.

You will need to be comfortable working in a busy banking environment, managing competing priorities and making decisions on complex operational issues. The successful candidate will be a self-starter who can take ownership, identify solutions and drive improvements while maintaining a strong focus on accuracy, risk and compliance.

This is an excellent opportunity for an experienced Loan Administration Manager / Loan Operations Manager / Loan Agency or Banking Operations professional looking to take on a broader management role within a growing banking environment.