Liz Earle - Customer Advisor

Boots; Crawley; On-site; GBP 27,000 - 30,000; Part time

Benefits offered by this job

Employee discount up to 75% on Liz Ecl

Store discount (Boots or John Lewis)

Quarterly Liz Earle Goody Box

Discretionary team bonus

CIBTAC certification

Generous holiday allowance

Personal Pension Scheme

Job summary

Liz Earle Customer Advisor at Boots counters helps customers with skincare and beauty needs, offering personalised skincare consultations and building lasting relationships. You’ll work on our Boots counter, reporting to the Counter Manager, and contribute to a vibrant in-store experience.

You will meet sales targets, enjoy generous staff discounts, and access specialist training including the Skin School programme and ongoing product knowledge updates.

Qualifications

• Empathy and excellent customer service skills are essential.
• Experience in skincare or beauty and delivering consultations is preferred.
• Interest in meeting sales targets and delivering great teamwork.

Responsibilities

• Build relationships with customers and colleagues.
• Provide personalised consultations and skin services.
• Meet sales targets and communicate offers and promotions.
• Complete our Skin School development programme.
• Keep the counter presented to showcase Liz Earle products.

Skills

Customer service

Skincare knowledge

Personalised consultations

Sales targets

Team player

Empathy

Job description

The salary for this role is £26.513.19 - £30,482.35 depending on location. For part-time hours, the salary will be pro-rata.

Being a Liz Earle Customer Advisor is an exciting role where you’ll help customers by advising them about their skincare and beauty needs. With a strong heritage, love for natural beauty and focus on the customer experience, this is your chance to be part of something truly special.

At Liz Earle, we live and breathe our Precious Recipe We Care More, We Never Settle, We Are One Team. These special ingredients make us who we are and guides how we work with each other and our customers. From our humble beginnings on the Isle of Wight, our values and ethos are the same today as day one and there’s never been a more exciting time to join us.

About The Role

Ever wondered what a day in the life of a Liz Earle Advisor looks like? Tara shares her experience in this short video. From engaging with customers to providing personalised skincare consultations, Tara's day is filled with helping people feel confident and beautiful in their own skin.

Responsibilities

You will be based on our Liz Earle counter in store and report into the Counter Manager. Your main responsibilities will be to:

• Build great relationships with our customers and your colleagues
• Provide personalised consultations and skin services
• Meet your sales targets and tell customers about our Liz Earle offers and in store promotions
• Complete our award-winning 12-month Skin School development programme.
• Ensure your counter is beautifully presented to showcase the range of Liz Earle products

What You’ll Need To Have

We are looking for people who:

• Welcome each customer and treat everyone with empathy and understanding
• Enjoy meeting sales targets and playing their part to deliver great team performance
• Love to learn and keep up to date with the latest skincare trendsAre comfortable working both on their own and within a team
• Desire to be a proud brand ambassador for Liz Earle and help our customers find the best products for their needs

It would be great if you also have

• Previous experience working with customers
• Experience using skincare products on customers

Our benefits

• Employee discount of up to 75% on Liz Earle Products
• Additional store discount (Boots or John Lewis)
• Quarterly Liz Earle Goody Box
• Discretionary team bonus scheme
• Become a certified skin expert with our CIBTAC (Confederation of International Beauty Therapy and Cosmetology) certification
• Generous holiday allowance that increases with length of service
• Personal Pension Scheme

We have a great range of benefits that go beyond salary and offer flexibility to suit you.

Please note, any salary estimates given on third-party sites are not provided or endorsed by No7 Beauty Company or Liz Earle Beauty Co. Ltd and may not be accurate. All rewards and benefits are subject to change and eligibility.

Who We Are

Five iconic brands make up No7 Beauty Company - No7, Liz Earle, Soap & Glory, Botanics and Sleek MakeUP. We believe in creating the best in beauty for everyone. We have a reputation for scientific innovation and create products with proven results, whilst being environmentally sustainable and socially responsible.

We are an equal opportunity employer. No matter where you work in No7 Beauty Company, we will empower you to be your authentic self. We share a culture where diversity, equity and inclusion are at the center of everything we do.Join us and together we can achieve more. Find out more here.

What's next?

We are always open to discussing possible flexible working options.This includes job shares and reduced hours.

If you need further support, we can provide reasonable adjustments during the application and interview process to help you to be at your best.