Customer Advisor

Liz Earle Beauty Co.; Maidstone; On-site; GBP 27,000 - 30,000; Full time

Benefits offered by this job

Employee discount up to 75%

Store discount (Boots or John Lewis)

Quarterly Liz Earle Goody Box

Discretionary team bonus

Job summary

Liz Earle Beauty Co. is seeking a Customer Advisor to work at our in-store counter. You will welcome customers, provide personalised skincare consultations, and promote in-store offers while supporting the counter team to achieve sales targets.

Based in Maidstone, you will contribute to presenting our range beautifully and engaging with customers to build lasting relationships. Training includes our Skin School development programme and the chance to become a certified skin expert.

Qualifications

• Experience in helping customers with skincare needs.
• Ability to meet sales targets and promote in-store offers.
• Personalised skincare consultations with customers.
• Strong teamwork and customer-oriented approach.

Responsibilities

• Build great relationships with customers and colleagues.
• Provide personalised consultations and skin services.
• Meet sales targets and promote Liz Earle offers and in-store promotions.
• Complete development programs and maintain attractive counter presentation.
• Welcome each customer with empathy and understanding and support team performance.

Skills

Customer service

Sales targets

Skincare consultations

Team collaboration

Empathy

Tools

CIBTAC Certification

Job description

Being a Liz Earle Customer Advisor is an exciting role where you'll help customers by advising them about their skincare and beauty needs. With a strong heritage, love for natural beauty and focus on the customer experience, this is your chance to be part of something truly special. At Liz Earle, we live and breathe our Precious Recipe We Care More, We Never Settle, We Are One Team. These special ingredients make us who we are and guides how we work with each other and our customers. From our humble beginnings on the Isle of Wight, our values and ethos are the same today as day one and there's never been a more exciting time to join us. About the role Ever wondered what a day in the life of a Liz Earle Advisor looks like? Tara shares her experience in this From engaging with customers to providing personalised skincare consultations, Tara's day is filled with helping people feel confident and beautiful in their own skin. You will be based on our Liz Earle counter in store and report into the Counter Manager. Your main responsibilities will be to:

• Build great relationships with our customers and your colleagues
• Provide personalised consultations and skin services
• Meet your sales targets and tell customers about our Liz Earle offers and in store promotions
• Complete our award-winning 12-month Skin School development programme.
• Ensure your counter is beautifully presented to showcase the range of Liz Earle products, We have a great range of benefits that go beyond salary and offer flexibility to suit you. Please note, any salary estimates given on third-party sites are not provided or endorsed by No7 Beauty Company or Liz Earle Beauty Co. Ltd and may not be accurate. All rewards and benefits are subject to change and eligibility.
• Welcome each customer and treat everyone with empathy and understanding
• Enjoy meeting sales targets and playing their part to deliver great team performance
• Love to learn and keep up to date with the latest skincare trendsAre comfortable working both on their own and within a team
• Desire to be a proud brand ambassador for Liz Earle and help our customers find the best products for their needs
• It would be great if you also have
• Previous experience working with customers
• Experience using skincare products on customers
• Five iconic brands make up No7 Beauty Company - No7, Liz Earle, Soap & Glory, Botanics and Sleek MakeUP. We believe in creating the best in beauty for everyone. We have a reputation for scientific innovation and create products with proven results, whilst being environmentally sustainable and socially responsible.
• The salary for this role is £26.513.19 - £30,482.35 depending on location. For part-time hours, the salary will be pro-rata.
• Employee discount of up to 75% on Liz Earle Products
• Additional store discount (Boots or John Lewis)
• Quarterly Liz Earle Goody Box
• Discretionary team bonus scheme
• Become a certified skin expert with our CIBTAC (Confederation of International Beauty Therapy and Cosmetology) certification
• Generous holiday allowance that increases with length of service
• Personal Pension Scheme

We are an equal opportunity employer. No matter where you work in No7 Beauty Company, we will empower you to be your authentic self. We share a culture where diversity, equity and inclusion are at the center of everything we do.Join us and together we can achieve more. Find out more here. What's next? We are always open to discussing possible flexible working options.This includes job shares and reduced hours. If you need further support, we can provide reasonable adjustments during the application and interview process to help you to be at your best. Business Area Retail Function No7, Retail, Store Colleagues