Liz Earle - Counter Manager

No7 Beauty Company; Southampton; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player in beauty is seeking a passionate Counter Manager to lead a dedicated team at their Liz Earle counter. This exciting role involves inspiring and motivating your team to deliver exceptional customer experiences while achieving sales targets. You will provide personalized skincare consultations, build strong relationships with customers, and ensure your counter showcases the beauty of the product range. Join a company that values natural beauty and customer focus, and be part of a supportive environment where your contributions can make a real difference. If you love skincare and leading teams, this is the perfect opportunity for you.

Benefits

Employee discount of up to 75%

Store discount (e.g., Boots or John Lewis)

Quarterly Liz Earle Goody Box

Discretionary team bonus scheme

CIBTAC certification

Generous holiday entitlement

Personal Pension Scheme

Qualifications

• Experience leading and motivating a team to inspire performance.
• Outstanding customer service skills with empathy and understanding.

Responsibilities

• Inspire and motivate your team to achieve sales targets.
• Build relationships with customers and provide personalized consultations.
• Ensure the counter is beautifully presented and an ambassador for the brand.

Skills

Team Leadership

Customer Service

Sales Target Achievement

Skincare Knowledge

Personal Consultations

Education

CIBTAC Certification

Job description

Being a Liz Earle Counter Manager is an exciting role where you’ll help customers by advising them about their skincare needs and take full responsibility for your counter and team. With a strong heritage, love for natural beauty and focus on the customer this is your chance to be part of something truly special.

At Liz Earle, we live and breathe our Precious Recipe; We Care More, We Never Settle, We Are One Team. These special ingredients make us who we are and guides how we work with each other and our customers. From our humble beginnings on the Isle of Wight, our values and ethos are the same today as day one and there’s never been a more exciting time to join us.

About the role

From leading, inspiring and motivating the team to deliver the best shopping experience to all customers, a counter manager's day is filled with helping their people feel confident and beautiful in their own skin.

You will be based on our Liz Earle counter in store and report into the Regional Business Manager. Your main responsibilities will be to:

1. Inspire and motivate your team to achieve and exceed their sales targets through coaching and sharing constructive feedback
2. Build great relationships with customers and colleagues
3. Provide personalised consultations and skin services
4. Deliver your sales targets by creating business plans and driving in store promotions and Liz Earle offers
5. Complete our award-winning 12-month Skin School development programme.
6. Make sure your counter is beautifully presented to showcase the range of Liz Earle products
7. Be an ambassador for the Liz Earle brand

What you'll need to have

• A passion for skincare and a love of Liz Earle
• Experience leading and motivating a team in a way that inspires performance, nurtures team development, celebrates success and ensures your team always feels supported and listened to
• Outstanding customer service – experience working with customers and the ability to ensure each customer is welcomed and treated with empathy and understanding no matter what time of day they visit
• The ability to work with business plans, achieve sales targets and review individual and team performance
• Enthusiasm for your ongoing learning and development journey, expanding your skincare knowledge and service expertise

It would be great if you also have

• Experience using skincare products on customers

Our benefits

• Liz Earle Employee discount of up to 75%
• Store discount (e.g., Boots or John Lewis)
• Quarterly Liz Earle Goody Box
• Discretionary team bonus scheme
• Become a certified skin expert with our CIBTAC (Confederation of International Beauty Therapy and Cosmetology) certification
• Generous holiday entitlement that increases with length of service
• Personal Pension Scheme

We have a great range of benefits that go beyond salary and offer flexibility to suit you.

What's next?

If this sounds like the perfect role for you, we look forward to receiving your application. If your application is successful, you'll be invited to attend an in-store interview.

We are always open to discussing possible flexible working options. This includes job shares and reduced hours. If you need further support, we can provide reasonable adjustments during the application and interview process to help you to be at your best.