Liz Earle - Counter Manager

The Boots Company PLC; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a dynamic Liz Earle Counter Manager for their Battersea store. This exciting role offers the chance to lead a team in providing exceptional skincare services while achieving sales targets. You will be at the forefront of customer engagement, inspiring your team to excel and ensuring the counter reflects the brand's commitment to natural beauty. With a strong ethos and a supportive environment, this position promises both personal and professional growth. If you have a passion for skincare and team leadership, this is the perfect opportunity to shine.

Benefits

Up to 75% employee discount on products

Store discounts at Boots or John Lewis

Quarterly Liz Earle Goody Box

Discretionary team bonus scheme

Certification as a skin expert through CIBTAC

Generous holiday entitlement

Personal Pension Scheme

Qualifications

• Experience leading and motivating a team with a focus on customer service.
• Ability to achieve sales targets and develop business plans.

Responsibilities

• Inspire and motivate your team to exceed sales targets.
• Build strong relationships with customers and provide personalized consultations.

Skills

Leadership

Customer Service

Sales Target Achievement

Skincare Knowledge

Education

Experience in Retail Management

Job description

We are now recruiting a Liz Earle Counter Manager for our Battersea store. We are looking for candidates to join us as soon as possible, who can be flexible to meet our customers’ needs. Your basic hours will be 37.5 per week, with workdays spanning Monday to Sunday. Shifts will be between 10am and 9pm, including weekends. Specific shift patterns will be discussed at the interview stage.

Being a Liz Earle Counter Manager is an exciting role where you’ll assist customers with their skincare needs and take full responsibility for your counter and team. With a strong heritage, a love for natural beauty, and a focus on the customer, this is your chance to be part of something truly special.

At Liz Earle, we live by our Precious Recipe: We Care More, We Never Settle, We Are One Team. These values guide our work with each other and our customers. From our humble beginnings on the Isle of Wight, our ethos remains unchanged, and there’s never been a more exciting time to join us.

About the role

Watch the video at the bottom of this page to learn what a typical day looks like for a Liz Earle advisor and how Counter Managers support this. For role-specific information, watch from minute 4:06.

Your main responsibilities include:

1. Inspiring and motivating your team to achieve and exceed sales targets through coaching and feedback.
2. Building strong relationships with customers and colleagues.
3. Providing personalized consultations and skin services.
4. Achieving sales targets by creating business plans and promoting in-store offers.
5. Completing our 12-month Skin School development program.
6. Ensuring your counter is well-presented to showcase Liz Earle products.
7. Acting as a brand ambassador for Liz Earle.

What you'll need to have

• A passion for skincare and a love of Liz Earle products.
• Experience leading and motivating a team, supporting their development and celebrating success.
• Outstanding customer service skills, with the ability to handle all customers with empathy and understanding.
• Ability to work with business plans, achieve sales targets, and review performance.
• Enthusiasm for ongoing learning and expanding skincare knowledge.

It would be great if you also have

• Experience using skincare products on customers.

Our benefits

• Up to 75% employee discount on Liz Earle products.
• Store discounts at Boots or John Lewis.
• Quarterly Liz Earle Goody Box.
• Discretionary team bonus scheme.
• Certification as a skin expert through CIBTAC.
• Generous holiday entitlement, increasing with service.
• Personal Pension Scheme.

We offer a range of benefits beyond salary and support flexible working options. Click here for our full benefits list.

Please note: Salary estimates on third-party sites are not endorsed by No7 Beauty Company or Liz Earle Beauty Co. Ltd and may be inaccurate. All rewards and benefits are subject to change and eligibility.

What's next?

If this role suits you, we look forward to your application. Successful applicants will be invited for an in-store interview.

We are open to flexible working arrangements, including job shares and reduced hours. Reasonable adjustments are available during the application and interview process to support you.