Live Services Engineering Manager

HC-One - IT; Tees Valley; Hybrid; GBP 90,000 - 115,000; Full time

Job summary

HC-One - IT is seeking an experienced technology leader to guide a team of Developers and Data Engineers in a hybrid office environment. The role focuses on stabilising live software and data services, with a portion of time dedicated to targeted development and data engineering for business transition.

You will manage incidents, implement robust monitoring and runbooks, and drive improvements, debt reduction, and secure practices while coordinating with architecture, cybersecurity, and

Qualifications

• Degree in a relevant discipline or equivalent practical experience.
• Significant experience in software engineering and live service support and maintenance.
• Experience supporting data extracts or pipelines in a production environment.
• Proven line management experience for developers and/or data engineers, including coaching, performance management, and capability development.
• Strong understanding of operating, supporting, and monitoring software and data services.
• Knowledge of cloud platforms, integration technologies, and data platforms.
• Strong Agile and DevOps knowledge, with sufficient data engineering expertise to support existing pipelines and transition extracts.
• Hands‑on experience across enterprise technology stacks such as C#/.NET, Java, JavaScript, Python, cloud technologies, and microservices.

Responsibilities

• Lead and line manage a team of Developers and Data Engineers, providing clear objectives, coaching, performance management, and development support.
• Oversee the day-to-day operation of live software applications and data services, ensuring incidents, defects, maintenance activity, and minor enhancements are prioritised and resolved effectively.
• Provide technical leadership across live services, ensuring monitoring, alerting, logging, documentation, and operational runbooks are in place.
• Act as an escalation point for service incidents and recurring problems, coordinating root cause analysis, corrective actions, and stakeholder communication.
• Ensure robust incident, problem, change, release, patching, testing, and documentation practices are embedded across the team.
• Drive service reliability through preventative maintenance, automation, and prioritised reduction of technical debt.
• Deliver controlled, time-bound changes to support business transition activity, including data extracts, configuration updates, and workflow amendments.
• Support the safe reduction or retirement of functionality where required, ensuring risks, dependencies, and service impacts are understood and managed.
• Maintain a prioritised operational backlog balancing incidents, technical debt, risk, and small change demand.
• Contribute to service lifecycle planning, resilience planning, and operational roadmaps.
• Provide clear reporting on service performance, incidents, risks, dependencies, and capacity.
• Help shape support models and operational improvements that enhance stability and supportability.
• Embed secure-by-design and privacy-by-design principles into service support and change activity.
• Ensure vulnerabilities are addressed through patching, remediation planning, and controlled releases.
• Proactively manage operational risks relating to availability, resilience, suppliers, and disaster recovery.
• Identify and deliver service improvements based on incident trends, operational metrics, problem management, and lessons learned.

Skills

Team leadership

Software engineering

Live service support

Data engineering

Cloud platforms

Agile/DevOps

Communication

Problem solving

Education

Related degree or equivalent

Tools

C#/.NET

Java

JavaScript

Python

Cloud technologies

Job description

HC-One - IT is seeking an experienced technology leader to guide a team of Developers and Data Engineers in a hybrid office environment. The role focuses on stabilising live software and data services, with a portion of time dedicated to targeted development and data engineering for business transition.

You will manage incidents, implement robust monitoring and runbooks, and drive improvements, debt reduction, and secure practices while coordinating with architecture, cybersecurity, and