Live-In Warden (Over 55s Development) Hertfordshire On-site staff

Fexco Property Services; England; Remote; GBP 32,000 - 42,000; Full time

Job summary

Fexco Property Services in the United Kingdom is seeking an Estate Manager on a 12-month fixed term contract to oversee resident welfare, site operations, and contractor coordination across our developments. You will work under the Senior Property Manager and ensure a secure, well-managed estate.

The role emphasizes strong resident engagement, compliance with safety standards, and effective administration of minor works and board communications.

Responsibilities

• Maintain regular contact with residents to check well-being and arrange daily outreach as needed.
• Promote a friendly community and organise resident social events.
• Refer residents to relatives, doctors or welfare services and liaise with external support.
• Renew annual ARC TV License for eligible residents.
• Respond to lessee requests for minor works and liaise with contractors.
• Administer minor works, including records, invoices and diary keeping.
• Take minutes of monthly board meetings and support the Property Manager.
• Ensure security on site and report health and safety issues.
• Check bins on site weekly and report non-emptying to the local council.
• Be on call 9am–4pm Monday to Friday and handle other estate tasks.

Job description

Reports To:Senior Property Manager

Contract: 12 Month Fixed Term (View to being extended)

Key Responsibilities

Resident Support & Welfare

• To maintain regular contact with all residents and to make contact with any residents requiring a daily contact to check on their well-being. Method of contact to be arranged/agreed between Estate Manager and individual resident, this can change from time to time depending on the individual’s health and needs.
• Help residents generally and promote a friendly and convivial atmosphere within the development. The Estate Manager may be required to organise and promote events, which are of benefit of residents, including coffee mornings and social events.
• To provide a link to other support such as relatives, neighbours, doctors, domiciliary welfare services etc. and obtain help as required, and liaise with external support services (relatives, doctors, welfare services).
• Renew annually ARC TV License for eligible residents.

Maintenance, Contractors & Minor Works

• Responding to requests from lessees for minor work.
• Liaising with contractors and surveyors.
• Administering minor works processes, including record keeping, instructing contractors, process chasing, diary keeping, correspondence, processing invoices, and filing.
• Liaising with other colleagues and departments within the Remus/Fexco.
• Provide administrative support to Property Manager and Board of Directors.
• Dealing with telephone calls, correspondence and any other support tasks as required.
• Assisting with the posting of mail merges.
• Take and administer minutes of monthly board meetings.

Health, Safety & Security

• Ensure adequate security through the Estate. Note and report on any items that may involve Health & Safety Issues.
• The MASTER KEYS must be always held in the Estate Manager control.
• The Estate Manager is responsible for testing the Tunstall System via pendant or wall unit system on a monthly basis and for keeping a record with the residents' signature on file.
• To follow the local Fire Officer's requirements and to ensure that they visit the development annually.

Site Management

• Every Friday, Estate manager to check all bins on site to ensure they have been emptied. Any non-emptied are to be reported via the council website.

General Duties

• Be on call during the hours of 9am and 4pm Monday to Friday.
• Any other reasonable tasks required for the estate.

Fexco is an equal opportunities employer and is proud to foster a work environment where our people are supported and encouraged to be themselves. We welcome applicants of all backgrounds and sections of society and each application is given fair consideration.

BACK TO CAREERS

Being an employee of Fexco Property Services means being part of one of the fastest-growing property services groups in the UK, with opportunities for personal and professional growth across our companies.

Our staff are trained in all aspects of property management, based on both good practice and current legislation. We actively promote and assist our teams in further training, apprenticeships, qualifications and have a strong ethos of promotion from within. We provide competitive salaries, a benefits package, and a supportive, friendly working environment for our staff.

Introducing the Fexco Property Services Group

The Group currently consists of multiple property management brands, delivering property management services to over 100,000 homes across England and Wales. Our colleagues work on customer and client facing roles, as well as many other varied roles and skillsets, in a diverse, growing, and dynamic organisation and sector. We operate from multiple office locations throughout the UK, and we are part of the multi-national Fexco group, with products and services spanning multiple sectors and geographies internationally. For further information, please view their website:www.fexcopropertyservices.co.uk/