Live Event Content Operations Lead

Sky Subscriber Services Ltd; Hounslow; In loco; GBP 45.000 - 65.000; Tempo pieno

Vantaggi offerti da questo lavoro

Free Sky TV or NOW package

Pension with up to 9% employer contrib

Private healthcare with mental health

Aviva Digital GP and dental insurance

Sky VIP rewards

Descrizione del lavoro

Sky Subscriber Services Ltd is seeking a role-oriented professional to oversee end-to-end content operations for Sky Live Events. You will manage reception, enrichment, finalisation and distribution of live content, ensuring systems run smoothly from planning to publishing and coordinating with international stakeholders.

The role focuses on monitoring, issue resolution, and maintaining optimal customer experience across all platforms, with a strong emphasis on collaboration and proactive

Competenze

• Strong communication and stakeholder management across multiple groups.
• Experience in live broadcast or streaming environments and related workflows.
• Customer-focused prioritisation and risk-based decision making during incidents.
• Ability to resolve complex or ambiguous problems balancing ops, tech and customer needs.
• Track record delivering measurable operational improvements.

Mansioni

• Schedule and configure end-to-end system components for live events.
• Monitor live content and all publishing systems; respond to issues or escalate as needed.
• Ensure correct graphics, titles and metadata; safeguard customer experience.
• Act as central point of contact for the platform and inform stakeholders of issues.
• Communicate events changes to international teams when delays or extensions occur.

Conoscenze

Stakeholder management

Live broadcast operations

Content management

Incident response

Cross-functional collaboration

Strumenti

Broadcast platforms

Descrizione del lavoro

Sky Subscriber Services Ltd is seeking a role-oriented professional to oversee end-to-end content operations for Sky Live Events. You will manage reception, enrichment, finalisation and distribution of live content, ensuring systems run smoothly from planning to publishing and coordinating with international stakeholders.

The role focuses on monitoring, issue resolution, and maintaining optimal customer experience across all platforms, with a strong emphasis on collaboration and proactive