Live Digital Service Lead

The National Lottery Community Fund; Birmingham; On-site; GBP 40,000 - 60,000; Full time

Job summary

A prominent funding organization in the UK seeks a Digital Service Manager for a 23-month fixed-term contract. The role involves managing the digital live service, ensuring it meets business and user needs, and fostering collaboration within a diverse team. Responsibilities include service performance management, stakeholder engagement, and knowledge sharing. This role offers a hybrid working model and is based anywhere in the UK, allowing for flexibility in home or office working.

Qualifications

• Experience managing live digital services including SLAs.
• Ability to lead incident resolution and root cause analysis.
• Experience creating service level reports and dashboards.

Responsibilities

• Manage the digital live service ensuring quality and performance.
• Share learning across teams for continuous improvement.
• Engage with stakeholders and manage service incidents.

Skills

Experience of managing live digital services

Hands-on experience of leading incident resolution

Ability to produce service level dashboards

Communication with diverse stakeholders

Knowledge of end-to-end digital platforms

Collaborative work in agile environment

Experience with helpdesk software

Job description

A prominent funding organization in the UK seeks a Digital Service Manager for a 23-month fixed-term contract. The role involves managing the digital live service, ensuring it meets business and user needs, and fostering collaboration within a diverse team. Responsibilities include service performance management, stakeholder engagement, and knowledge sharing. This role offers a hybrid working model and is based anywhere in the UK, allowing for flexibility in home or office working.