Litigation AI CS Lead — Equity & Growth (London)

Pear VC; City Of London; On-site; GBP 65,000 - 85,000; Full time

Job summary

A leading AI company in litigation based in London is seeking an experienced Customer Success Lead to manage the full client lifecycle. You will oversee onboarding, adoption, and expansion for top law firms, ensuring they derive value from the product. The ideal candidate will have a proven track record in Customer Success or Account Management and will thrive in a fast-paced, entrepreneurial environment.

Benefits

Competitive salary

Significant equity

Budget for learning and professional growth

Bi-annual team retreats

Qualifications

• 3-5 years in Customer Success, Account Management, or Sales.
• Proven ability to drive usage-based revenue growth.
• Executive presence and communication skills.

Responsibilities

• Manage accounts and renewals, focusing on Net Revenue Retention.
• Drive document volume and usage growth across client portfolio.
• Become a litigation strategy consultant.

Skills

Customer Success

Account Management

Sales

Technical Acumen

Communication Skills

Job description

A leading AI company in litigation based in London is seeking an experienced Customer Success Lead to manage the full client lifecycle. You will oversee onboarding, adoption, and expansion for top law firms, ensuring they derive value from the product. The ideal candidate will have a proven track record in Customer Success or Account Management and will thrive in a fast-paced, entrepreneurial environment.