Litigated Recoveries Team Manager

Davies; Bolton; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading insurance law firm in the UK is seeking a Litigated Recoveries Team Manager to lead a growing team. The role involves managing team performance, developing operational processes, and ensuring compliance with service standards. This position offers the chance to influence the department's future direction in a dynamic environment.

Benefits

Davies Incentive Plan

25 days holiday, increasing with service

Family Private Medical Insurance (Bupa)

Health Cash Plan

WeCare mental health and wellbeing support

Death in Service, Critical Illness Cover

Income Protection

Pension (5% employee / 3% employer)

Employee Resource Groups

Volunteer Program

Qualifications

• Experience managing a team in a legal or insurance environment.
• Civil litigation experience from Claimant or Defendant perspective.

Responsibilities

• Develop operational processes to improve efficiency and profitability.
• Manage team performance according to SLAs and KPIs.
• Foster motivation and personal development.

Skills

Civil litigation

Team management

Communication

IT proficiency

Job description

Litigated Recoveries Team Manager

Department: Claims Management

Employment Type: Permanent - Full Time

Location: Bolton

Description

Keoghs LLP is one of the leading insurance law firms in the UK and is recognized as one of the most dynamic in its sector. We are offering an exciting opportunity for a talented team leader to join our Subrogated Recovery Department in a pre-litigated team. Over the past two years, this department has expanded from one to four teams, with further growth anticipated. Do you have experience managing a team in a high-volume, process-driven environment? Are you seeking a new challenge or a first management role in recoveries? If so, this is an excellent opportunity to work in a fast-paced, high-volume business unit with clear goals:

• To work smarter and more efficiently, not harder
• To ensure all team members feel valued
• To support future recruitment through internal progression
• To maintain speed and service quality for our clients

The Team Leader will focus on delivering results aligned with KPIs and service standards, while fostering a positive and friendly work environment and motivating the team to excel. This is a key role with the opportunity to influence the department's future direction and growth.

Key Responsibilities

• Develop operational processes with the BUD and others to:
• Reduce touch time to improve efficiency and profitability
• Maximize recoveries
• Report on team performance to senior management regularly
• Ensure litigated files comply with SRA obligations

Manage team performance according to SLA’s and KPIs, ensuring adherence to standard operating procedures and preventing process creep. Maintain quality standards through audits, coaching, and feedback. Ensure team members are competent via training and support. Manage personnel fairly and consistently, including capability and attendance management. Foster motivation and personal development, promoting teamwork.

Skills, Knowledge and Expertise

• Civil litigation experience, from Claimant or Defendant perspective, including Fast Track level
• Experience managing a team, preferably in a legal or insurance environment
• Ability to nurture and motivate team members
• Excellent listening and verbal communication skills
• Calmness under pressure
• Constructive feedback skills
• Objectivity and fairness
• Objective setting and management
• Prioritization skills
• IT proficiency

Desirable skills include knowledge of subrogated recoveries, handling personal injury claims, and multi-track claims. Soft skills involve positive attitude, adaptable communication, planning, organizational skills, adaptability, and understanding of service contribution to division success.

Benefits

• Davies Incentive Plan
• 25 days holiday, increasing with service (option to buy/sell 3 days)
• Family Private Medical Insurance (Bupa), with options to upgrade within first month
• Health Cash Plan
• WeCare mental health and wellbeing support
• Death in Service, Critical Illness Cover
• Income Protection
• Pension (5% employee / 3% employer)
• Employee Resource Groups
• Volunteer Program
• Cycle to Work, Tech Scheme, Season Ticket Loan, Gym Flex (post-probation)
• Discounts and offers through online sites and local outlets